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About the Role

The Enterprise Product Owner is responsible for the vision, strategy, roadmap, governance, and continuous improvement of Bond's enterprise application portfolio and related business processes. This role serves as the bridge between business stakeholders and technical delivery teams, ensuring that enterprise systems deliver measurable business value, support operational objectives, and provide an exceptional user experience.

Responsibilities

• Own the product vision and roadmap for enterprise applications leveraged by internal employees to enable them to deliver the Bond Project Experience.
• Establish and maintain multi-year product roadmaps aligned to business priorities.
• Translate business strategy into system capabilities and platform enhancements.
• Prioritize investments based on business value, operational efficiency, risk mitigation, and user experience.
• Maintain platform governance processes for intake, prioritization, approvals, and delivery.
• Serve as the primary business owner for CRM and related enterprise capabilities.
• Lead workshops and discovery sessions with stakeholders.
• Gather, document, and validate functional and non-functional requirements.
• Translate business requirements into epics, features, and user stories.
• Define acceptance criteria and business success measurements.
• Ensure requirements are clearly understood by technical teams and implementation partners.
• Manage competing stakeholder priorities and facilitate decision-making.
• Own and maintain the enterprise systems backlog.
• Prioritize work based on business value and strategic alignment.
• Review enhancement requests and business cases.
• Collaborate with development teams to refine requirements.
• Participate in sprint planning, backlog grooming, and release planning activities.
• Ensure delivered functionality aligns with approved requirements.
• Develop trusted relationships across the organization.
• Act as the primary point of contact for business stakeholders regarding CRM and assigned enterprise systems.
• Present roadmaps, priorities, risks, and recommendations to leadership.
• Manage stakeholder expectations throughout project lifecycles.
• Facilitate cross-functional alignment on priorities and solution decisions.
• Establish and maintain governance standards for enterprise applications.
• Ensure solutions align with enterprise architecture standards.
• Participate in software and vendor evaluations.
• Support business case development for new technologies and investments.
• Assist in enterprise application portfolio planning and rationalization.
• Ensure systems remain compliant with organizational policies and controls.
• Champion data quality and data stewardship practices.
• Partner with business leaders to define KPIs and success measures.
• Ensure reporting capabilities support operational and strategic decision-making.
• Identify opportunities to improve visibility through dashboards, analytics, and AI-driven insights.
• Promote data-driven decision-making across business functions.
• Develop adoption strategies for new capabilities.
• Coordinate communication, training, and enablement activities.
• Identify change impacts and remediation requirements.
• Establish feedback loops with users to drive continuous improvement.
• Measure adoption and user satisfaction.
• Manage relationships with software vendors and implementation partners.
• Participate in contract reviews and platform evaluations.
• Monitor vendor performance and roadmap alignment.
• Escalate issues and coordinate resolution activities.
• Identify opportunities to maximize platform investments.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems, or a related discipline.
• 5–10 years of experience working with enterprise business applications.
• 3+ years of product ownership, product management, business systems, or business analysis experience.
• Experience leading CRM/ERP initiatives and platform enhancements.
• Experience working with both business and technical stakeholders.
• Demonstrated success managing competing priorities and complex initiatives.

Skills

• Product Owner
• Agile
• Business Analysis
• Project Management
• Microsoft Dynamics 365
• Power Platform
• NetSuite
• Salesforce
• Hubspot
• Microsoft Copilot
• Enterprise Integrations
• Data Governance Programs
• Agile Delivery Teams
• Vendor Management
• System Adoption
• Change Management

Work Type

• Hybrid work model

Experience Level

• 5-10 years
• 3+ years

Education Level

• Bachelor's degree

Salary/Compensations

• $95,281.80 to $109,000 CAD annually

Benefits

• Competitive healthcare and wellness benefits
• Medical
• Dental
• Vision
• Health Care Spending Account
• Employee Assistance Program
• Access to 24/7 virtual healthcare and/or consultation services
• Retirement planning assistance with company matching
• Access to learning programs
• Mentorship
• Stretch projects
• Internal mobility
• Recognition programs for individual and team achievements
• Peer-nominated awards
• Service anniversaries
• Flexible vacation

About the Company

• At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands.
• Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Equal Opportunity

• Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.