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About the Role

Provide Level 1 and Level 2 support to maintain application stability and performance during critical business periods. Investigate and resolve issues, participate in production releases and change management, and enhance monitoring capabilities. Drive standardization of support processes, identify automation opportunities, and participate in an on-call rotation.

Responsibilities

• Provide Level 1 and Level 2 support
• Investigate and resolve issues
• Participate in production releases
• Participate in change management
• Strengthen monitoring capabilities
• Drive standardization of support processes
• Identify automation opportunities
• Participate in an on-call rotation

Requirements

• Experience in production support
• Experience with Level 1 and Level 2 support
• Experience investigating and resolving issues
• Experience participating in production releases
• Experience participating in change management
• Experience strengthening monitoring capabilities
• Experience driving standardization of support processes
• Experience identifying automation opportunities
• Experience participating in an on-call rotation

Skills

• Production Support
• Level 1 Support
• Level 2 Support
• Issue Investigation
• Issue Resolution
• Production Releases
• Change Management
• Monitoring
• Process Standardization
• Automation

Experience Level

• Senior