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About the Role

The Clerical Assistant III plays a critical role in managing, organizing, and maintaining medical records and health information, processing releases, storing, retrieving, and correcting patient health records in compliance with legal and privacy standards.

Responsibilities

• Processing Release of Information requests and maintains confidentiality of patient records
• Assists customers with completing Authorization for Disclosure of Patient Information form
• Assists in patient corrections
• Involved in aspects of chart management such as indexing, scanning, filing
• Acts as a mentor/coach to students, volunteers and new staff providing training and guidance on release of information functions within the department
• Coordinate training/skills development and prepare the necessary documentation
• Performing activities such as answering and redirecting telephone calls, responding to basic internal and external inquiries, receiving and welcoming visitors and directing visitors to appropriate personnel/area
• Performing cross-functional clerical support functions and other related duties as required

Requirements

• Knowledgeable in PHIPA, FIPPA, PHA and other legislation related to Patient Health Information
• Knowledgeable with legislation affecting privacy, access and disclosure
• Knowledgeable in all Health Record functions
• Effective interpersonal, written and communication skills
• Excellent organizational, time management and problem-solving skills
• Exceptional telephone, and customer service skills
• Ability to work independently with minimal supervision
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration
• All applications must be submitted before the posting close date
• Please ensure you check your email regularly
• A Criminal Record Check may be required of the successful candidate
• Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application

Skills

• Knowledgeable with EPIC Release of Information Module would be an asset
• Experience in a computerized Health Care Management System would be an asset
• Successfully completed an approved Health Information Management Program and a current member of CHIMA would be an asset

Location

• Toronto Rehab - Lyndhurst Centre

Work Type

• Temporary Full Time

Experience Level

• Clerical Assistant III

Education Level

• Successfully completed an approved Health Information Management Program

Salary/Compensations

• $23.14 to $28.92 per hour

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

• UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
• With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.