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About the Role
As a Sales Supervisor, you will be responsible for creating outstanding client experiences, mentoring your team, and building meaningful relationships with clients. You will lead by example, delivering inspirational, authentic, and personalized service while reinforcing our branded customer service experience and executing sales and service initiatives.
Responsibilities
- Lead by example, setting the standard for clienteling and customer service.
- Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
- Foster a high-performing, motivated team culture.
- Build strong client relationships through personalized service and follow-ups.
- Provide expert styling guidance to create an exceptional shopping experience.
- Achieve personal sales targets while driving overall team performance.
- Maintain selling floor standards to ensure a visually appealing and organized store.
- Oversee product replenishment, keeping inventory aligned with demand.
- Handle customer concerns professionally, turning challenges into positive experiences.
- Support back-of-house processes, including cash handling and KPI tracking.
- Assist with opening/closing procedures to ensure smooth daily operations.
- Drive sales and KPI success by fostering a results-driven environment.
Requirements
- 1–2 years of sales or service experience, preferably with some supervisory background.
- Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
- A natural leader—confident, inspiring, and eager to mentor others.
- A strong communicator—friendly, outgoing, and persuasive.
- Social media savvy (a plus, but not required).
- Adaptable and flexible with scheduling to meet business needs.
- Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Clienteling
- Customer service
- Selling skills
- Styling
- Sales
- Communication
- Leadership
- Mentoring
- Team development
- Product knowledge
- Operations management
- KPI tracking
- Cash handling
Location
- Bloomingdale's SoHo
Work Type
- Full Time
Experience Level
- 1-2 years of sales or service experience
- Some supervisory background
Salary/Compensations
- $23.50—$27 USD
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
- Committed to accessible luxury, bringing high-fashion designs and sustainability together.
- Operates in over 47 countries and is financially stable.
- Experiencing a phase of growth, led by a strong and experienced senior leadership team.
- Culture thrives on engagement, inclusivity, and corporate social responsibility.
- Aims to meet ambitious sustainability goals by 2030.
- Collections reflect the dynamic interplay of casual elegance and evening sophistication.
- A forward-thinking company where innovation and sustainability come together.
- Focuses on growth, stability, and prioritizing internal mobility.
- Offers a culture that fosters creativity, engagement, and meaningful career opportunities.
- Blends timeless Parisian style with a contemporary edge.
- We Style Happiness at Work—Lead with Passion and Purpose!