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About the Role
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, and handle administrative tasks with efficiency and compassion. Our practice is heavy on emergency patients and the ideal candidate will need to operate at a fast pace. This role requires strong communication skills, proficiency in dental and medical office systems, and a solid understanding of healthcare documentation and billing procedures. The Dental Receptionist will play a vital role in ensuring smooth clinic operations and delivering excellent patient service.
Responsibilities
- Greet patients warmly and provide exceptional front desk customer service
- Schedule, confirm, and reschedule patient appointments using EMR systems such as Dentrix
- Verify insurance coverage and perform insurance verification processes
- Collect payments and process medical billing using CPT coding, ICD-9/10 coding, and Meditech or Athenahealth systems
- Manage patient records accurately within Electronic Health Record (EHR) systems while maintaining HIPAA compliance
- Answer multi-line phone systems professionally, handle patient inquiries, and provide appointment reminders
- Review documentation for accuracy and completeness, including care plans and medical records
- Assist with intake procedures, including collecting patient information and updating medical histories
- Maintain organized filing systems for dental records and administrative documents
- Support office management tasks such as inventory management, filing, and data entry using Microsoft Office tools
- Ensure compliance with health information management standards and dental terminology protocols
Requirements
- Prior experience in a dental or medical office setting is required, especially with dental terminology, insurance verification, and medical billing processes
- Proficiency with dental practice management software such as Dentrix is essential
- Strong knowledge of HIPAA regulations
- Excellent computer skills
- Microsoft Office Suite proficiency is necessary
- Multi-line phone systems proficiency is necessary
- Demonstrated customer service skills with a professional phone etiquette background in healthcare settings are essential
- Bilingual abilities are advantageous to serve diverse patient populations effectively
Skills
- Dentrix
- HIPAA
- Microsoft Office Suite
- Multi-line phone systems
- Customer service
- Professional phone etiquette
- Dental terminology
- Insurance verification
- Medical billing
- CPT coding
- ICD-9/10 coding
- Meditech
- Athenahealth
- EHR systems
- EHR systems
- Data entry
Location
- In person
Work Type
- Part-time
Experience Level
- Prior experience in a dental or medical office setting is required
- Previous clinic experience or medical administrative support experience will be considered an asset
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development
About the Company
- This position offers an opportunity to be part of a dedicated healthcare team committed to providing outstanding patient care while developing your skills in a dynamic environment.