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About the Role

Join our dedicated team as a Case Manager I in the Treatment Apartment Program (TAP), an OMH-licensed scattered site housing initiative. This role is essential in providing person-centered case management and support services to individuals with Serious and Persistent Mental Illness (SPMI), including those with co-occurring disorders and housing instability. You’ll help participants build life skills, access housing and behavioral health services, and foster community and family connections—all while promoting wellness and stability.

Responsibilities

• Implement individualized treatment and rehabilitation plans.
• Provide consultation and foster peer support among participants.
• Ensure safety and upkeep of residences, equipment, and supplies.
• Assist individuals in securing and maintaining stable housing.
• Conduct assessments and develop service plans.
• Coordinate tenancy support, including conflict resolution and benefit navigation.
• Maintain accurate documentation and comply with agency and regulatory standards.
• Provide crisis support in various community settings.
• Work closely with treatment teams, families, and external partners.
• Build and maintain relationships with landlords and community providers.
• Support internal and external reporting requirements.

Requirements

• Bachelor’s degree in a human-services field, OR Associate’s degree + 3 years of experience, OR High school diploma + 5 years of experience in human services.
• Minimum 2 years in case management or housing support for individuals with mental health/substance use needs preferred.
• Prior experience in OMH Housing Programs strongly preferred.
• Valid NYS Driver’s License and reliable transportation.

Work Type

• Monday–Friday, 8:00 AM to 4:30 PM schedule, with flexibility as needed to meet program and participant needs.
• Certain deadlines and unanticipated developments may require work during evenings, weekends.

Experience Level

• Minimum 2 years in case management or housing support for individuals with mental health/substance use needs preferred.
• Prior experience in OMH Housing Programs strongly preferred.

Education Level

• Bachelor’s degree in a human-services field
• Associate’s degree
• High school diploma

Salary/Compensations

• $21.00 - $25.00 an hour

Benefits

• Competitive benefits and salary
• Low-cost individual health insurance plan
• Dollar for dollar retirement match (up to 7%)
• Life insurance
• Voluntary benefits
• Generous paid time off
• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

About the Company

• Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.
• If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.