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About the Role

We are looking for a Squad Lead to join our Global Process Operations team. This role is responsible for maximizing the business outcome of the squad and achieving agreed-upon KPIs. You will act as the primary point of contact for stakeholders, gather feedback, manage expectations, and drive the future workplace environment with functional leadership responsibility for squad members.

Responsibilities

• Lead the Squad with Clear Ownership & Accountability
• Shape the transformation of the workplace environment to implement our cloud strategy and ensure a seamless state-of-the-art experience for our employees
• Take full responsibility for the squad’s outcomes including solution & service lifecycle, costs, benefits, and business impact
• Translate business needs into actionable squad strategies, ensuring the team is working on solutions and services that meet customer needs, platform mission and business objectives
• Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into solutions and services discussions
• Steer and manage our external service partner and ensure operational stability
• Offer ongoing functional leadership to squad members, providing the guidance and support necessary to deliver high-quality solutions and services
• Manage Squad Backlogs & Roadmaps
• Own the execution and delivery of squad objectives (from ABR/QBR process), ensuring work translates into measurable business value
• Responsible for managing and prioritizing the squad's solution and service backlog and ensuring that epics/user stories are created well and aligned with the overall business strategy
• Develop and continuously update detailed roadmaps that outline the planned work for the squad, ensuring alignment with strategic goals as agreed on with the Platform Lead
• Own Stakeholder Engagement and Dependency Resolution
• Actively align with Platform Leads, Skill Chapter Leads, other Squads and Countries to drive seamless collaboration
• Take ownership of dependencies and risks, solving cross-team challenges before they impact delivery
• Identify and resolve dependencies with other Squads, ensuring joint impact on METRO’s business goals

Requirements

• 6+ years of work experience in area of expertise
• High level of expertise regarding area specific content
• Experience in managing digital products (e.g. creating and executing product strategies) in a complex and dynamic environment
• Demonstrated experience in a matrix organization functional leadership role
• Experience in leading of the delivery of IT topics
• Demonstrated experience in management of topics combining business and IT needs
• Very good fluency in English (written and verbal)

Experience Level

• 6+ years of work experience

Benefits

• Individual and company-wide programs and trainings for people development
• Support with individual solutions

About the Company

• Passion for food. Hunger for tech. We make METRO digital.
• At METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO.
• From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues.
• With passion and ownership, we build the future of wholesale.
• We foster strong teamwork, knowledge sharing, and continuous learning to help you thrive and make an impact.