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About the Role

The Administrative Agent provides front-line administrative and customer service support to ensure the smooth operation of programs and services. The role supports coordinated service delivery through accurate data management, reporting, and effective communication with participants and stakeholders. It contributes to day-to-day operational efficiency by managing inquiries and assisting with administrative and financial processes.

Responsibilities

Manage inbound telephone inquiries and walk-in traffic professionally and timely.
Provide information and referral services, including responding to inquiries about YMCA programs and local community services.
Complete extensive data entry in Ministry and YMCA databases, ensuring accuracy and data integrity.
Maintain complete files and effective data management systems to support day-to-day program operations.
Maintain accurate activity records and participant information, and compile regular statistical reports.
Coordinate outbound telephone services by liaising with employers and participants, gathering information, tracking outcomes, and maximizing service opportunities.
Assist with administrative procedures, including mailing, filing, preparing month-end journal vouchers, and typing correspondence.
Perform bank deposits and reconcile petty cash in accordance with established financial procedures.
Conduct monthly financial reconciliation to ensure accuracy and compliance.
Perform other duties as assigned.

Requirements

Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs.
Understanding of legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.
Completion of a Community College Diploma preferred coupled with a minimum of two years of related experience, or equivalent experience.
Advanced computer skills with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Organized and detail-oriented, with familiarity with professional office systems and procedures.
Excellent communication and customer service skills.
Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.
Strong written communication skills.
Ability to work efficiently both independently and as part of a team.
Motivated, positive individual who enjoys the challenge of a fast-paced environment.
Flexibility regarding assigned schedules, including evenings and weekends.
Access to a motor vehicle is an asset.
Commitment to diversity, equity, inclusion and building a sense of belonging.
Legally entitled to work in Canada.

Skills

Data management
Reporting
Communication
Customer service
Data entry
File maintenance
Statistical reporting
Financial procedures
Financial reconciliation
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Interpersonal skills
Relationship-building
Written communication

Location

North York

Work Type

Contract
Full Time
Salaried

Experience Level

Minimum of two years of related experience, or equivalent experience

Education Level

Community College Diploma preferred

Salary/Compensations

$45,820

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.