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About the Role

As the first point of contact for clients, you will sell petolo veterinary insurance via telephone, advising B2C clients who have already shown interest and guiding them to the best solution for their needs. You will explain complex insurance content clearly and simply, adapting to each client's individual situation. You will also collaborate closely with colleagues, sharing knowledge and best practices to achieve new goals together.

Responsibilities

Be the first point of contact for clients.
Sell petolo veterinary insurance via telephone.
Advise B2C clients who have already shown interest in products.
Guide clients to the solution that best suits their needs.
Explain complex insurance content clearly, simply, and understandably.
Adapt explanations to the individual situation of each client.
Collaborate closely with colleagues, sharing knowledge and best practices.
Achieve new goals together.

Requirements

Enjoy communicating by phone.
Possess a strong commercial drive.
Know how to capture clients' attention easily.
Demonstrate perseverance.
Have excellent communication skills.
Exhibit a clear orientation towards objectives and results.
Have excellent command of Spanish (C1 - C2).
Have a good level of English (minimum B2).

Skills

Sales
Customer Service
Communication
B2C Sales
Telephone Sales
Insurance Knowledge
Goal-Oriented

Location

Berlin/Brandenburg
Remote
Berlin-Mitte

Work Type

Full-time
Hybrid
Remote

Experience Level

Entry-level (with potential for growth)
Previous experience in telephone sales is a plus
Experience in customer contact from other sectors is also welcome

Salary/Compensations

Fixed salary with variable commission

Benefits

Progressive vacation between 28 and 30 days
Extra days off at Christmas and New Year
Subsidized Swapfiets bicycle or BVG Umwelt-/Deutschlandticket
Hybrid model: work from home or office
Possibility to work remotely up to 60 days a year from other EU countries
Access to free coaching sessions with nilo.health
Try our products personally: choose between dentolo, petolo or vitolo
Annual training budget starting from €750
Regular and transparent feedback
Summer and winter events with the entire company
Employee discounts through Corporate Benefits
Two days a year for volunteer activities
Pet-friendly office

About the Company

getolo GmbH is an innovative and recognized InsurTech founded in 2015.
We facilitate access to supplementary insurance tailored to clients' real needs.
We offer solutions in dental care, pet insurance, and supplementary health insurance under the brands dentolo, petolo, and vitolo.
Over 200,000 clients in Germany trust us for simple, hassle-free digital protection integrated into their daily lives.
We focus on prevention, customer-centric service, and financial security.
Our goal is to protect policyholders and their loved ones from unforeseen events.
We anticipate industry changes and offer effective, needs-based solutions through close collaboration between market experts and insurance specialists.
Our corporate culture is based on teamwork, innovation, and agility, with a focus on customer needs.
The team consists of around 200 people.
getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO).
We are proud partners of DA Direkt and part of the Zurich Germany group.
We communicate, collaborate, and celebrate in English to ensure inclusivity.
Our diverse team includes members from 43 different countries.

Equal Opportunity

getolo is an employer that promotes equal opportunities and diversity.
We strive to create a friendly, safe, and welcoming environment for all 'getolis', regardless of ethnic origin, gender, gender identity and expression, sexual orientation, abilities and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).
In your application, we focus exclusively on your experience and motivation.
You decide what additional information you want to share (photo, marital status, religion, gender, nationality, etc.).
We value and treat all applications equally.