Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Managing a portfolio of e-commerce accounts with a sales-driven approach, with growing strategic responsibility. Building accountability for client relationships, including supporting profit and loss management. Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. Identifying cross-selling and upselling opportunities and supporting them from proposal to contract signing. Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Responsibilities

Manage a portfolio of e-commerce accounts with a sales-driven approach.
Build accountability for client relationships, including supporting profit and loss management.
Ensure SLA adherence, monitor KPI variances, and evaluate customer satisfaction.
Provide accurate internal reporting.
Identify and support cross-selling and upselling opportunities from proposal to contract signing.
Develop sustainable, trust-based client relationships to achieve high customer satisfaction.

Requirements

Strong interest in logistics, supply chain management, and e-commerce.
Ability to build deep expertise quickly.
Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.
First experience in account management, customer success, sales, or a similar commercial role is a plus (ideally in e-commerce or logistics).
Strong affinity for numbers and data.
Ability to analyze relationships, prioritize tasks, and present findings clearly.
Proficient in both German and English (C1 or above).
Strong communication skills to build trusted client relationships.

Skills

Logistics
Supply chain management
E-commerce
Account management
Customer success
Sales
Data analysis
Prioritization
Presentation
German (C1+)
English (C1+)

Location

Berlin

Work Type

Hybrid
Remote (up to 2 months per year)

Experience Level

First experience in account management, customer success, sales, or a similar commercial role is a plus

Education Level

Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation

Benefits

Company lunches twice per month
Corporate benefits platform
German language courses
Climate-neutral initiatives
Flexible remote-office set-up
Flexible working hours

About the Company

Seven Senders connects people and markets, making international shipping simple.
Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally.
Combines cutting-edge technology with strong local carrier networks.
Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts.
Works with clients such as Flaconi, Shop Apotheke, and Tamaris.

Equal Opportunity

Value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.