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About the Role

As a Forward Deployed Software Engineer, you will work hands-on with strategic customers, partnering with R&D and Go-to-Market teams to design and deliver high-impact solutions. You will shape product direction, influence roadmap decisions, and ensure Fin delivers measurable business outcomes in complex environments. This role offers an opportunity to combine technical excellence with real customer impact at the frontier of applied AI.

Responsibilities

Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
Embed deeply with strategic customers to understand their business challenges and technical requirements, providing insight needed to achieve outstanding results with Fin.
Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow.

Requirements

Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.
Experience building a SaaS product with real-world usage.
Interest in AI/ML and ability to quickly build a strong understanding of novel problems, capabilities, and architectures, including trade-offs and limitations.
Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes.
Strong coding ability with deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
Ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.
Proficiency in using and writing REST APIs to integrate systems effectively.
Strong communication skills, able to discuss topics with both technical and non-technical audiences.
Willingness to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.
Proof of eligibility to work in the United States is required.

Skills

AI/ML
SaaS product development
High-level programming languages (JavaScript, Python, Ruby)
REST APIs
Cross-functional collaboration
Prototyping
Software shipping
Communication

Location

On-site with customers (requires travel)

Work Type

Hybrid
Full-time

Experience Level

Bonus points for former founders or early startup engineers.

Education Level

Computer Science
Mathematics
Software Engineering
Physics

Salary/Compensations

Competitive salary and meaningful equity
Regular compensation reviews - great work is rewarded!

Benefits

Comprehensive medical, dental, and vision coverage
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!

About the Company

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Fin has a hybrid working policy, expecting employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
Our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Equal Opportunity

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.