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About the Role

Community Care Physicians is seeking a full-time Service Desk Analyst to join their IT Department, focusing on providing exceptional customer support.

Responsibilities

• Answer calls from users within Community Care
• Utilize help desk ticketing system
• Troubleshoot Windows and Office issues
• Perform user account administration
• Participate on a professional help desk, focused on providing exceptional customer support
• Use a wide variety of tools to deliver accurate data and information
• Quickly transition from project work to incoming calls
• Suggest, support, and participate in quality initiatives
• Perform other related duties as delegated by immediate supervisor
• Work on-call on a rotational basis among Help Desk team

Requirements

• Associate or Bachelor's degree in a computer science related discipline
• Minimum of 2 years experience in a related help desk role
• Experience in a primary health care practice is highly desirable
• Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required
• Knowledge of how to create quality documentation to present accurate analysis
• Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians
• Highly motivated, with a "can-do" attitude
• Excellent analytical and problem-solving skills
• Knowledge of general security and HIPAA policies and procedures
• Ability to maintain effective and cooperative working relationships
• Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude
• Availability to work overtime, as needed, is a requirement in this role
• Ability to create, maintain, and submit quality technical and business documentation
• Basic project management skills and knowledge are desirable

Skills

• Troubleshoot windows and office
• User account administration
• Customer support
• Microsoft Windows Operating Systems
• Office applications
• O365
• Documentation
• Writing skills
• Communication skills
• Analytical skills
• Problem-solving skills
• Security policies
• HIPAA policies
• Project management

Location

• Onsite

Work Type

• Full-time
• 40 hour position
• Monday - Friday: 8am - 5pm

Experience Level

• Minimum of 2 years experience in a related help desk role

Education Level

• Associate or Bachelor's degree in a computer science related discipline

Salary/Compensations

• $21.00 - $34.00 hourly

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Paid time off
• Retirement plan

About the Company

• Community Care Physicians offers competitive salaries and a comprehensive benefits package in a business casual environment.

Equal Opportunity

• We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.
• Community Care Physicians is an Equal Opportunity Employer.