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About the Role

As we continue to grow, we want to connect with forward-thinking individuals who share our passion for events and who are ready to make a significant impact. While we do not have an immediate event technology manager opening, we do expect roles to open in the near future.

Responsibilities

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications, including save-the-dates, invitations, registrations, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with the Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors, including pre-event and during execution
• Create and distribute post-event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc.
• Provide the client with cost savings/value adds whenever possible
• Track and maintain the time spent on projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

Requirements

• 5+ years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination with registration and event technology
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Skills

• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms
• General knowledge of HTML and CSS is a plus, but not required

Location

• NYC / Hybrid
• Must reside in the tri-state area

Work Type

• Hybrid (3-4 days in office, subject to change at any time)

Experience Level

• 5+ years of experience

Education Level

• Bachelor’s Degree preferred

Salary/Compensations

• $70,000 to $100,000
• Eligible for an annual discretionary bonus

Benefits

• Medical, Dental & Vision (including HDHP with HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection

About the Company

• FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
• For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
• Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
• FIRST is part of the Encore family of companies. Encore is a global leader in event production and technology.
• Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
• Learn more at www.firstagency.com

Equal Opportunity

• FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
• All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
• We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
• If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.