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About the Role
This role is key to delivering an outstanding student experience for a diverse community of on-campus and online learners at Walbrook Institute London, a career-focused university with global reach.
Responsibilities
- Provide frontline support for student enquiries, in person and online.
- Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
- Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
- Coordinate and support student engagement activities and communications for on-campus and online students.
- Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
- Maintain accurate records and contribute to service KPIs.
- Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.
Requirements
- Experience working in a student-facing role within Higher Education.
- Experience supporting international students and/or diverse student populations.
- Strong communication, relationship-building and organisational skills.
- Digital confidence and experience using online platforms and systems.
- Commitment to equality, diversity and inclusion.
- A proactive, student-centred approach with a passion for delivering an outstanding student experience.
- Knowledge of the UK higher education sector and student lifecycle.
- Experience supporting online learners and delivering student engagement activities.
- Experience using student records, CRM or engagement monitoring systems.
- Knowledge of UKVI requirements and issues affecting international students.
Skills
- Communication skills
- Relationship-building skills
- Organisational skills
- Digital confidence
- Experience using online platforms and systems
- Student-centred approach
Location
- London
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Up to £30,000 per annum, dependent on experience
Salary/Compensations
- Up to £30,000 per annum
Benefits
- Generous holiday entitlement, increasing with service.
- Pension scheme.
- Private medical insurance (subject to eligibility).
- Cycle to Work scheme.
- Season ticket and health club loans.
- Employee Assistance Programme and wellbeing initiatives.
- Learning and development opportunities.
- Social activities and volunteering days.
- Flexible working arrangements.
About the Company
- Walbrook Institute London's mission is to be the UK's leading career-focused university with global reach.
- The vision is to enable students to succeed in evolving labour markets by delivering accessible, career-focused and professionally relevant education.