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About the Role

The E-commerce Customer Service Representative is responsible for answering all customer service requests in a timely manner, including preparing and assisting with all in-store pickups. They are the face of our departments and accountable for ensuring each user’s experience is positive. This position will be guided by the values of GCT to support in the overall operation and growth of the Ecommerce departments.

Responsibilities

Politely and professionally responds to all customer service requests within 24 business hours, using templates and department guidelines for consistency.
Maintains a strong understanding of marketplace rules and policies to ensure compliance, alerting leadership of any concerns.
Tracks all refunds according to department standards and communicates employee mistakes and repeated issues to leadership.
Works with the team to provide and receive assistance with customer requests professionally.
Accurately pulls local pick-up orders and promptly delivers them to customers.
Ensures safety standards are met by maintaining clean and organized work areas.
Maintains an up-to-date return request and pickups area, ensuring all related paper and computer files are accurate.
Maintains professional and positive team-oriented relationships with coworkers and supervisors.

Requirements

Prior experience working in a warehouse environment preferred.
Basic computer skills.
Must be able to multi-task to meet daily production quotas.
Ability to work in a non-climate-controlled environment.
Must be able to lift and carry up to 50 pounds at times.
Must be able to stand, bend and twist for eight hours.
Frequently exposed to airborne particles.

Skills

Customer Service
Communication
Computer Skills
Multi-tasking
Organization

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.
Alternative work locations may be offered as appropriate.