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About the Role

Provide onsite IT support and incident management, including walk-up support, ticket triage, and escalation coordination. Ensure meeting rooms and AV equipment are ready for use, perform basic fixes, and escalate issues as needed. Manage asset lifecycle logistics, including receiving, returns, shipping, and inventory checks. Assist with structured cabling, access point installations, and network infrastructure projects.

Responsibilities

Onsite support & incident management: walk-up support, ticket triage and hygiene, escalation coordination.
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.

Requirements

5+ years experience with meeting room maintenance and pre-checks
5+ years experience with over-the-counter IT support
5+ years experience with office technical maintenance
5+ years experience with shipping and receiving
5+ years experience with stock management
5+ years experience with Tier 1 and 2 IT Service Desk Support
5+ years experience with Network Cabling

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

5+ years

Salary/Compensations

Up to $45.00 per hour

Benefits

Medical coverage
State-mandated sick leave
Other benefits designed to support well-being and work-life balance

About the Company

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners.
Zones is a Minority Business Enterprise (MBE) in business for over 35 years.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture.

Equal Opportunity

As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.