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About the Role

As a Senior Vertical Strategy Manager, Hospitality, you will own the commercial growth and success of the Hospitality vertical at Adyen. You will partner closely with the Head of F&B and Hospitality to drive commercial strategy and revenue growth for net new business acquisition and existing customer growth. This global role focuses primarily on NA and EMEA regions, with opportunities for worldwide strategic project contributions. You will act as the voice of the customer for hotels, resorts, cruises, and SaaS platforms in the Hospitality space.

Responsibilities

Own Vertical Performance: Serve as a key driver of the health and performance of the Hospitality vertical, supporting its general management and strategic direction.
Define Global Commercial Strategy: Define and drive key elements of the global commercial strategy for Hospitality, producing deliverables such as go-to-market playbooks, competitive analysis, and business cases.
Become a Subject Matter Expert: Act as the internal and external SME for Hospitality, understanding the interplay between PMS, CRS and channels.
Drive Product & Partnership Strategy: Analyze customer behavior to identify opportunities for product innovation, differentiation, and strategic ecosystem partnerships.
Be the Voice of the Customer: Work closely with the Product Offering team to champion the vertical by providing vertical trends, opportunities, and customer pain points to inform product prioritization, and informing product pricing and packaging strategies.
Inform Growth Initiatives: Develop and maintain customer segmentation to identify and pursue opportunities for revenue growth and market expansion. Inform vertical and broader Adyen strategies with the latest industry trends, emerging technologies, and regulatory changes.

Requirements

7+ years of experience, ideally combining deep knowledge of the Hospitality industry (Hotels, Resorts or Cruise) with expertise in payments or financial technology.
Passionate about the Hospitality space and customer success.
Customer-centric at your core.
Strong ability to develop winning strategies backed by data.
Ability to navigate and tackle complex blockers to achieve commercial goals.
Experience and passion for GTM strategy & execution.
Can package various customer feedback into tangible, data-driven business cases that will drive influence.
Strong verbal communication skills to drive influence stakeholders internally and externally.
Ability to navigate ambiguity and thrive in a fast-paced environment.
Available to travel up to 25% of the time, including internationally.

Skills

Payments
Financial technology
GTM strategy & execution
Data analysis
Strategic thinking
Commercial strategy
Product innovation
Partnership strategy
Customer segmentation
Verbal communication

Location

New York

Work Type

Office-first
Onsite

Experience Level

Senior

Salary/Compensations

$186,000.00 - $300,000.00

About the Company

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, making it the financial technology platform of choice.
At Adyen, everything is engineered for ambition.
Teams are provided an environment with opportunities for success, backed by the culture and support to ensure they are enabled to truly own their careers.
Adyen is motivated by individuals who tackle unique technical challenges at scale and solve them as a team.
Together, Adyen delivers innovative and ethical solutions that help businesses achieve their ambitions faster.
The Hospitality vertical is one of the fastest growing parts of Adyen’s business, with success seen in the Enterprise space with businesses like Hilton, Citizen M, Belmond, and with SaaS platforms like Oracle and Mews.
The key to success in Hospitality is partnering closely with customers to identify their needs, support their growth, and drive success for the vertical.
Hospitality is defined as any business operating in the Hotels, Resorts, Cruise or Amusement space.

Equal Opportunity

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.
Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.
No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Adyen encourages you to reconsider and apply.
We look forward to your application!