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About the Role
Stratton Amenities is seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for residents and guests in a luxury residential high-rise in Austin, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Must be able to work flexible schedules including nights, weekends and holidays
Requirements
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Experience in hospitality or upscale customer service or retail
- Must have experience delivering exceptional service
Skills
- Hospitality
- Customer Service
- Interpersonal Skills
- Communication
- Problem-Solving
- Organization
- Professionalism
Location
- Austin, TX
Work Type
- Part Time
Experience Level
- 2 years of hospitality experience
Benefits
- Fun work environment
- Competitive pay
- Exciting rewards based on performance and accomplishments
About the Company
- Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.
- Our mission is to create the most hospitable experience for our associates, residents and clients.
Equal Opportunity
- Stratton Amenities is an equal opportunity employer.
- We strongly believe diversity and inclusion are essential to making connections in a culture of service.