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About the Role

As a City Inspector, you will make a significant contribution to keeping Westminster’s streets safe, clean, and well-managed. You will act as a visible ambassador for the Council, working on the frontline of our communities. Your role involves balancing engagement, education, and enforcement in various situations.

Responsibilities

• Inspect licensed venues such as nightclubs, pubs, casinos, gambling premises, and late-night refreshment venues, ensuring compliance with regulations.
• Tackle environmental issues including waste offences, fly-tipping, and street cleanliness.
• Respond to noise complaints and anti-social behaviour, managing issues like aggressive begging, street drinking, illegal trading, or pedicabs.
• Identify and respond to complex or emerging community concerns to maintain public safety and quality of life.
• Recognise and mitigate risks to the public, educate others on the impact of their actions, and take formal enforcement action when necessary.
• Gather and record evidence accurately in line with policy.
• Utilise mobile inspection technology and work flexibly across a 24-hour, 365-day service, including evenings, nights, and weekends.
• Act as the face of the Council in the community and be part of a dedicated team.

Requirements

• Experience working with customers, building trusted relationships, and resolving conflicts calmly.
• Confidence in engaging with residents and businesses.
• Ability to listen carefully to different viewpoints to influence behaviour and secure positive outcomes.
• Comfort in responding to complaints in person and in writing.
• Clear, accurate, and empathetic communication skills.
• Experience working collaboratively with a wide range of agencies and professionals.
• Ability to assess situations quickly and make sound judgments based on public risk.
• Strong organisational skills and ability to manage workload independently.
• Understanding of the importance of evidence gathering and accurate information recording.
• Proficiency in using IT and mobile technology for recording information and completing tasks.
• Resilience to carry out duties in all weather conditions.
• Exceptional transferable skills.
• Eagerness to develop through training and formal qualifications.
• Calm, professional, and community-focused demeanour.

Skills

• Customer service
• People management
• Negotiation
• Enforcement
• Evidence gathering
• IT and mobile technology proficiency

Location

• Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Work Type

• Permanent
• Full-time
• Flexible working patterns
• Agile working

Experience Level

• Negotiable depending upon experience

Salary/Compensations

• £42,912 - £44,235 per annum

Benefits

• Flexible working patterns
• Agile working

About the Company

• Westminster City Council is committed to working towards a Fairer Westminster, where communities are at the heart of decision-making.
• We aim to build an inclusive city that celebrates diverse communities and ensures residents, workers, and visitors feel welcome and safe.
• We pride ourselves on being an inclusive workplace and employer of choice, encouraging applications from all backgrounds.
• We champion equality, diversity, inclusion, and wellbeing.
• The Council is a Disability Confident Employer, guaranteeing an interview for applicants who declare a disability and meet essential criteria.

Equal Opportunity

• We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
• We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way.
• The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.