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About the Role

As an Associate Manager, Quality Assurance and Strategic Analytics, you will lead a team of quality specialists responsible for delivering quality assurance, risk monitoring, reporting, and control activities across multiple business segments of Canadian Operations. You will be responsible for ensuring the effectiveness of the daily activities of the Quality Assurance function while contributing to the evolution of our practices, processes, and capabilities to meet future business needs. This position requires strong people management experience and a demonstrated ability to balance operational execution with strategic improvement initiatives. The successful candidate will thrive in an environment where priorities shift, processes are not documented, and stakeholder relationships are complex. They will bring structure, governance rigor, and innovative thinking to the organization.

Responsibilities

Lead the Quality Assurance function, overseeing quality assurance programs within Canadian Operations.
Ensure effective identification of risks, monitoring of controls, and compliance with regulatory and operational requirements.
Strengthen governance frameworks, quality standards, and accountability mechanisms to increase business segment accountability.
Provide relevant analysis and appropriate escalation of emerging risks, trends, and improvement opportunities to support informed decision-making.
Lead, coach, and develop a high-performing team of quality specialists by fostering a culture of accountability, engagement, and continuous improvement.
Ensure operational excellence through effective implementation of quality programs, solid governance, and consistent delivery of high-quality service results.
Drive process improvements by standardizing work methods, strengthening controls, and bringing structure to complex or evolving environments.
Promote the adoption of technology, automation, artificial intelligence, and analytics to increase efficiency, enhance analysis, and develop future capabilities of the Quality function.
Build strong partnerships, collaborating closely with Operations, Risk Management, Compliance, Audit teams, and business leaders to improve quality, governance, and customer outcomes.
Provide strategic advice, relevant analysis, and concrete recommendations to improve operational performance and reduce risks.
Support organizational transformations, new initiatives, and evolving operational needs through effective quality oversight frameworks.
Influence stakeholders and foster alignment across multiple business segments to achieve strategic and operational objectives.

Requirements

Post-secondary degree in business administration, finance, insurance, commerce, or a related field, or an equivalent combination of education and experience.
Expertise in insurance operations: Excellent understanding of insurance operations, products, processes, controls, regulatory requirements, systems, and quality management best practices.
Proven leadership in team management: Over three years of experience leading, coaching, developing, and engaging high-performing teams while fostering accountability and achieving results.
Strong critical thinking and decision-making skills: Ability to analyze complex situations, determine root causes of issues, solve problems, and make sound business decisions.
Operational excellence and continuous improvement: Demonstrated experience in strengthening governance, optimizing processes, managing risks, and implementing continuous improvement initiatives.
Results-oriented and adaptable: Demonstrated ability to achieve results in dynamic and fast-paced environments while effectively managing competing priorities and stakeholder expectations.
Strategic leadership and influencing ability: Excellent relationship-building, communication, and stakeholder management skills, with the ability to foster alignment, lead in ambiguity, and leverage technology and automation to improve business outcomes.
Organizational transformation: Demonstrated experience in identifying and implementing process improvements, technological solutions, and automation opportunities to increase productivity and organizational performance.
Bilingualism (French and English) is an asset.
Bilingualism is required only for Quebec, as the incumbent will regularly serve both French- and English-speaking clients.

Skills

Quality Assurance
Strategic Analytics
Risk Monitoring
Reporting
Control Activities
People Management
Operational Execution
Strategic Improvement
Governance
Process Improvement
Automation
Artificial Intelligence
Analytics
Stakeholder Management
Critical Thinking
Decision Making
Adaptability
Influencing

Location

Canada

Work Type

Permanent
Full-time
Hybrid

Experience Level

Associate Manager
Over three years of experience in leading, coaching, developing, and engaging high-performing teams

Education Level

Post-secondary degree in business administration, finance, insurance, commerce, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

Minimum $71,900 to maximum $119,800 per year

Benefits

Professional development opportunities
Access to leading learning programs
Tuition reimbursement up to $2,000 annually
Flexible health and dental coverage
Mental health care coverage of $5,000
Paid time off for vacation and personal reasons
Paid volunteer day for community involvement
Pension plan with employer matching contributions
Share purchase plan
Other investment options
Recognition programs
Employee discounts
Celebration of significant service anniversaries
Employee Resource Groups (ERGs)
Mentorship programs
Social committees
Various events

About the Company

Canada Life's mission is to improve the financial, physical, and mental well-being of Canadians.
We are a trusted company for 1 in 3 Canadians and contribute to building stronger communities across the country.
We are looking for individuals who embody our values daily: take action, do what's right, and be there for others – for the benefit of our customers, our communities, and our teams.
We are committed to supporting our employees at every stage of their career.

Equal Opportunity

We are committed to providing equitable access to employment by removing barriers.
Individuals requiring reasonable accommodation during the recruitment process can contact talentacquisitioncanada@canadavie.com.
All information provided will be treated in accordance with applicable laws and Canada Life policies.