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About the Role

As the Associate Manager, Quality Assurance & Insights, you will lead a team of Quality Specialists responsible for delivering quality assurance, risk oversight, reporting, and control activities across multiple Canada Operations business areas. You will be accountable for ensuring the Quality function operates effectively day-to-day while helping evolve our practices, processes, and capabilities to meet future business needs. This role requires strong people leader experience who can successfully balance operational execution with strategic improvement initiatives. The successful candidate will thrive in environments with evolving priorities, undocumented processes, and complex stakeholder relationships, bringing structure, governance, and innovative thinking to the organization.

Responsibilities

Provide leadership and oversight for Quality Assurance programs across Canada Operations
Ensure effective risk identification, control monitoring, and compliance with regulatory and operational requirements
Strengthen governance frameworks, quality standards, and performance reporting to drive business accountability
Deliver actionable insights and escalation of emerging risks, trends, and opportunities to support informed decision-making
Lead, coach, and develop a high-performing team of Quality Specialists, fostering a culture of accountability, engagement, and continuous improvement
Ensure operational excellence through effective delivery of quality programs, strong governance, and consistent service outcomes
Drive process improvement by standardizing workflows, strengthening controls, and creating structure within complex or evolving environments
Champion the adoption of technology, automation, AI, and analytics to enhance efficiency, insights, and future-state quality capabilities
Partner with Operations, Risk, Compliance, Audit, and business leaders to strengthen quality, governance, and customer outcomes
Provide trusted advice, insights and actionable recommendations that improve operational performance and mitigate risk
Support business change, new initiatives, and evolving operational needs through effective quality oversight frameworks
Influence stakeholders and drive alignment across multiple business areas to achieve strategic and operational goals

Requirements

Post-secondary education in Business, Finance, Insurance, Commerce, or a related field, or an equivalent combination of education and experience
Strong understanding of insurance operations, products, processes, controls, regulatory requirements, systems and quality management practices
3+ years of experience leading, coaching, developing, and engaging high-performing teams while driving accountability and results
Ability to analyze complex situations, identify root causes, solve problems, and make sound business decisions
Experience strengthening governance, improving processes, managing risk, and driving continuous improvement initiatives
Proven ability to deliver results in fast-paced, evolving environments, balancing competing priorities and stakeholder expectations
Strong relationship-building, communication, and stakeholder management skills, with the ability to drive alignment, lead through ambiguity, and leverage technology and automation to improve business outcomes
Demonstrated experience identifying and implementing process efficiencies, technical solutions, and automation opportunities that improve productivity and business performance

Skills

Bilingualism (French and English) is an asset
Fluent in French and English (required for Quebec only)

Location

London
Toronto
Winnipeg
Montreal

Work Type

Permanent
Full Time
Hybrid

Experience Level

Associate Manager
3+ years of experience leading, coaching, developing, and engaging high-performing teams

Education Level

Post-secondary education in Business, Finance, Insurance, Commerce, or a related field, or an equivalent combination of education and experience

Salary/Compensations

$71,900 - $119,800 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other.
Learn more about Canada Life.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.