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About the Role
The Relationship Management Senior Manager plays a key role in developing strong client relationships. This role contributes to the design and execution of effective relationship management strategies, supporting the go-to-market plan for clients across asset classes.
Responsibilities
- Support the delivery of ambitious sales targets underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in the North America market.
- Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals to build a sales pipeline and increase share of wallet for existing clients.
- Analyze and track KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.
- Build and maintain strong internal and external business networks, driving personal and business growth through collaboration and teamwork.
- Provide advice across all Alter Domus products and services to increase share of wallet with existing clients and participate in new client pitches, collaborating with internal product and other teams.
- Monitor and drive client satisfaction by engaging continuously with clients to understand their expectations and collaborating with internal teams to ensure Alter Domus fulfills their expectations.
- Keep watch on local and international regulatory updates that affect the industries our clients operate in.
- Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.
- Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes.
- Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities.
- Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to embed Alter Domus Values and promote our Employer Value Proposition.
- Contribute to a strong culture of compliance and risk control to mitigate financial, operational, and reputational risks.
Requirements
- A proven track record in achieving revenue targets.
- Excellent communication and presentation skills (active listening, storytelling, presentation skills, negotiation skills and social selling).
- Client-centric mindset with relationship building experience that leads to increased opportunities with new and existing clients.
- Highly motivated and results driven with consistent achievement of sales targets.
- Autonomous, with strong organizational skills (time management, planning, accuracy in documenting client activities).
Skills
- Active listening
- Storytelling
- Presentation skills
- Negotiation skills
- Social selling
- Time management
- Planning
- Accuracy in documenting client activities
- Business insight
- Commercial acumen
- Technical expertise
- Analytical problem-solving skills
- Intellectual curiosity
- Global mind-set
- Agility
- Flexibility
- Managing competing demands
- Prioritization
- Calm under pressure
- Navigating complexity
- Resilience
- Interpersonal skills
- Influencing
- Building trust
- Negotiating with tenacity and focus
- Decisiveness
- Persuasiveness
- High integrity
- Ethics
Location
- North America
Work Type
- Hybrid
Experience Level
- Senior Manager
- Based on experience
Salary/Compensations
- $150,000 - $210,000
Benefits
- Support for professional accreditations
- Flexible arrangements
- Generous holidays
- Additional day off for your birthday
- Continuous mentoring along your career progression
- Active sports, events and social committees
- 24/7 support available from Employee Assistance Program
- Opportunity to invest in our growth and success through Employee Share Plan
- Additional local benefits depending on your location
About the Company
- Alter Domus is a world-leading provider of integrated solutions for the alternative investment industry.
- Home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
- Deep understanding of what it takes to succeed in alternatives.
- Believes in being different in what we do, how we work, and how we enable and develop our people.
- Invest yourself in the alternative, and join an organization where you progress on merit, can speak openly, and will be supported along whichever path you choose to take.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.