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About the Role

Join eBay’s Financial Services group to help grow our global Insurance business through crafting protection solutions that foster trust and improve the buying and selling experience on eBay’s marketplace. Your focus will be on enabling and managing insurance products linked to marketplace purchases like extended warranties, product protection, and shipping or transaction-related protection. You will also support B2B insurance opportunities for sellers, including liability, cyber, business interruption, and other relevant commercial coverages. This is a highly cross-functional role with global reach. You will collaborate directly with Product & Tech, Legal/Compliance, Risk, Analytics, Marketing, regional business teams, and external insurance partners to launch, scale, and optimize insurance programs across key markets.

Responsibilities

Manage the strategy, roadmap, economics, and performance of consumer and seller-focused insurance products.
Take ownership of program P&L, revenue, margin, attach rate, conversion, customer experience, and partner performance.
Lead the development and rollout of new insurance programs, from opportunity sizing and making the case through partner selection, commercial negotiation, product launch, and ongoing optimization.
Collaborate with Product, Development, Engineering, Analytics, and regional teams to integrate insurance and protection offers into relevant buyer and seller flows.
Enhance targeting, offer presentation, eligibility, quote, purchase, servicing, and claims experiences.
Discover, appraise, negotiate, and maintain relationships with insurers, brokers, MGAs, warranty providers, insurtechs, and other key partners.
Guide contract negotiations, determine commercial arrangements, carry out performance reviews, and manage operational or commercial issues.
Work closely with Legal, Compliance, Risk, and partner teams to ensure insurance programs meet applicable regulatory, conduct, marketing, and customer protection standards across markets.
Support compliant product development, customer communications, and claims-related processes.
Establish and manage key performance indicators, reporting, and business reviews.
Use data to find opportunities to improve conversion, attach rates, loss ratios, claims experience, customer happiness, revenue, and margin.
Identify new products, ways to enter markets, partnership types, and commercial frameworks that improve eBay’s Financial Services for buyers and sellers globally.

Requirements

Over 8 years of background in insurance, insurtech, financial services, e-commerce, marketplace, retail, or embedded protection products.
Solid expertise in consumer insurance is essential, preferably involving extended warranties, product protection, purchase protection, device protection, shipping protection, or other insurance offerings related to e-commerce transactions.
Experience with seller, merchant, SME, or commercial insurance products is preferred, such as general liability, professional liability, cyber insurance, business interruption, goods-in-transit, or other protection products relevant to online sellers.
Demonstrated experience owning or materially contributing to large-scale program P&L, including revenue, margin, commercial performance, partner economics, and customer or portfolio-level indicators.
Experience launching new insurance, protection, or financial services programs across one or more markets.
Experience moving from concept and developing the case to partner selection, implementation, go-to-market, and post-launch optimization.
Demonstrated proficiency in business development, partner sourcing, commercial negotiation, and contract management.
Able to structure deals, assess partner capabilities, negotiate commercial terms, and manage performance against agreed goals.
Practical understanding of how embedded insurance products fit within digital customer journeys.
Able to partner with Product and Tech teams to boost offer relevance, conversion, customer trust, servicing, and claims experience.

Skills

Insurance
Insurtech
Financial Services
E-commerce
Marketplace
Retail
Embedded Protection Products
Consumer Insurance
Extended Warranties
Product Protection
Purchase Protection
Device Protection
Shipping Protection
B2B Insurance
Seller Insurance
Merchant Insurance
SME Insurance
Commercial Insurance
General Liability
Professional Liability
Cyber Insurance
Business Interruption
Goods-in-Transit
Program P&L Management
Revenue Management
Margin Management
Commercial Performance Analysis
Partner Economics
Customer Metrics
Portfolio Analysis
Program Launch
Program Scaling
Market Entry Strategy
Go-to-Market Strategy
Post-Launch Optimization
Business Development
Partner Sourcing
Commercial Negotiation
Contract Management
Deal Structuring
Partner Capability Assessment
Performance Management
Customer Journey Mapping
Product Integration
Offer Relevance Optimization
Conversion Rate Optimization
Customer Trust Building
Servicing Experience Improvement
Claims Experience Improvement
Data Analysis
Key Performance Indicator (KPI) Establishment
Reporting
Business Reviews

Experience Level

Over 8 years of background in insurance, insurtech, financial services, e-commerce, marketplace, retail, or embedded protection products.

About the Company

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.
Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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