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About the Role

The Resource Manager is a critical operational role within the Property Delivery function, responsible for the day-to-day allocation and optimisation of property delivery resources across the UK portfolio. This role acts as the connective tissue between the central Property Delivery function and client-facing teams, ensuring resource allocation aligns with budget, contractual requirements, and client expectations.

Responsibilities

Manage the day-to-day allocation of surveyors, facilities managers, and other property delivery staff across the UK portfolio, maintaining an accurate and up-to-date resourcing model.
Administer and optimise the allocation of both dedicated and split allocation resources, ensuring appropriate coverage and workload balance.
Work closely with Property Delivery Leads and Senior Directors to understand resourcing requirements across client accounts and deploy resources accordingly.
Maintain a clear view of capacity across all property delivery teams, identifying pressure points, gaps, and over-allocation proactively and escalating where necessary.
Ensure all resource allocations are aligned to agreed client budgets and fee structures, supporting accurate cost and fee recovery.
Work with the Head of Operations and finance colleagues to reconcile resource deployment against budget, flagging variances and supporting corrective action.
Contribute to the annual budgeting and forecasting process by providing detailed resource data and forward-looking deployment plans.
Identify opportunities to improve cost efficiency through smarter resource deployment, shared resourcing models, and reduction of over-allocation or under-utilisation.
Liaise with client teams and Property Delivery Leads to ensure resource plans reflect current client requirements, contractual obligations, and any changes in client needs.
Respond promptly to client-driven resourcing requests, including requests for additional resource, changes to existing allocations, or requirements arising from portfolio changes.
Manage the resourcing implications of client departures or contract changes, coordinating the redeployment or release of affected staff.
Maintain strong working relationships with the Client Relationship group and Property Delivery Leads, acting as a trusted partner on resourcing matters.
Manage the resourcing response to staff departures, new joiners, and internal moves, ensuring continuity of service and minimal disruption to clients.
Support succession and contingency planning by maintaining visibility of resource risks across property delivery teams and working with the Head of Operations to address them.
Coordinate with HR and People teams on resourcing matters including onboarding, role changes, and off-boarding processes.
Contribute to workforce planning discussions, providing data and insight to support decisions on headcount, structure, and resourcing strategy.
Own and maintain the central resourcing system or tracker for the Property Delivery function, ensuring data accuracy and accessibility.
Produce regular resourcing reports for the Head of Operations and Senior Directors, including allocation summaries, capacity utilisation, budget alignment, and exception reporting.
Develop and maintain dashboards or reporting tools that provide real-time visibility of resource deployment across the portfolio.
Support the adoption and use of JLL’s global technology platforms as they relate to resourcing and workforce management.
Support the Head of Operations in delivering a consistent, high-quality property delivery service by ensuring resource deployment enables operational performance.
Contribute to the development and continuous improvement of resource management processes, tools, and frameworks.
Participate in operational review meetings and governance forums, providing resourcing input and updates.
Support the integration of Surveying and FM resourcing models as the Property Delivery function evolves, promoting flexible resource deployment across disciplines.

Requirements

Demonstrable experience in a resource management, workforce planning, or operational coordination role, ideally within property management, facilities management, or a related professional services environment.
Strong analytical and numerical skills, with experience managing and interpreting resourcing or workforce data.
Excellent organisational and planning skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong interpersonal and communication skills, with the confidence to liaise effectively with senior stakeholders across client and operational teams.
Proven ability to work collaboratively across organisational boundaries and manage relationships with a wide range of stakeholders.
High proficiency in Microsoft Excel or equivalent data management tools; experience with resourcing or workforce management systems.
Commercial awareness and understanding of how resource allocation connects to financial performance and fee recovery.
Experience of working within a property management, real estate, or facilities management business.
Familiarity with integrated Surveying and FM service delivery models.
Experience working with property management or workforce technology platforms.
Understanding of contract structures and how resourcing models are reflected in client fee arrangements.
Experience in a matrix or multi-stakeholder environment.

Skills

Resource Management
Workforce Planning
Operational Coordination
Data Analysis
Numerical Skills
Organisational Skills
Planning Skills
Interpersonal Skills
Communication Skills
Stakeholder Management
Microsoft Excel
Data Management Tools
Resourcing Systems
Workforce Management Systems
Commercial Awareness
Property Management
Real Estate
Facilities Management
Integrated Surveying and FM Service Delivery
Property Management Technology
Workforce Technology Platforms
Contract Structures
Matrix Environment

Location

On-site – London, GBR

Work Type

On-site
Full-time

Experience Level

Mid-level

Benefits

Comprehensive Total Rewards program

About the Company

JLL empowers employees to shape a brighter way forward in real estate.
JLL is a professional services and investment management firm specializing in real estate, helping organizations worldwide achieve their ambitions.
JLL Real Estate Management Services (REMS) partners with leading organizations, creating human-centric, resilient, and responsible work environments.
REMS has over 87,000 specialists globally, enabling the world of work for occupiers and investors.
REMS improves workplace experiences, drives efficient operations, and helps clients achieve sustainability goals.
REMS provides integrated services including Workplace Management, Project Management, Property Management, and Portfolio Services.
REMS creates and manages safe and inspiring spaces globally through technology-enabled solutions.
REMS manages over 5 billion square feet of real estate and has averted over 120 million metric tons of CO2e.
JLL offers a diverse, inclusive work environment.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.