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About the Role

The Manager – Implementation Management leads a high-performing, client-facing team responsible for delivering complex customer implementations, migrations, and upgrade programs across the Americas region. This role ensures seamless execution of strategic and revenue-driven initiatives, acting as a trusted partner to customers and an internal advocate to deliver exceptional outcomes.

Responsibilities

• Lead and manage a geographically distributed team across the Americas, driving performance, accountability, and engagement
• Ensure successful delivery of customer implementations, migrations, and technical programs aligned to business and client objectives
• Act as the senior escalation point for customer, partner, and internal delivery issues
• Build strong relationships with key customers, ensuring high-quality experience across all implementation activities
• Partner closely with Sales, Account Management, Customer Success, and internal teams to drive seamless delivery
• Represent the customer within the organization, ensuring alignment and advocacy across stakeholders
• Drive consistent execution across a portfolio of projects and BAU activities, ensuring adherence to timelines, quality, and performance standards
• Own and improve implementation performance metrics, including ServiceNow delivery and operational KPIs
• Lead process standardization and continuous improvement initiatives to enhance efficiency and scalability
• Identify and drive process improvements, automation opportunities, and operational enhancements
• Support strategic programs and initiatives, including large-scale migrations and platform upgrades
• Embed best practices and scalable frameworks to support business growth
• Coach and develop team members, fostering a culture of accountability, collaboration, and continuous learning
• Build a strong talent pipeline and support career development across the team

Requirements

• Proven leadership experience managing diverse, geographically distributed teams
• Strong track record in customer-facing roles, ideally within implementation, delivery, or service management
• Excellent stakeholder management, communication, and influencing skills
• Experience delivering complex, multi-stream projects in a global environment
• Strong operational mindset with the ability to prioritise, multi-task, and perform in a mission-critical environment
• Ability to drive collaboration and alignment across multiple internal and external stakeholders

Skills

• Good understanding of LSEG products, systems, and processes (preferred)

Location

• Americas

Work Type

• Client-facing
• Full-time

Experience Level

• Manager

Salary/Compensations

• $171,500 - $285,900

Benefits

• Annual Incentive Plan (AIP/”bonus plan”)
• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan and Company match
• Basic life insurance
• Disability benefits
• Emergency backup dependent care
• Adoption assistance
• Commuter assistance

About the Company

• LSEG is a leading global financial markets infrastructure and data provider. Our purpose driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
• We are a dynamic organisation of 25,000 people across 65 countries.
• We value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
• Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
• Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
• Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.