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About the Role

The Director, Insights is responsible for leading and delivering multiple research and insights engagements. You will act as a thought partner to clients, crafting insights and developing actionable recommendations while maintaining trusted relationships. This role focuses on unlocking organic growth through ongoing relationships and repeat clients, and liaising with internal Client Partners to support account planning and growth.

Responsibilities

Lead and deliver multiple research and insights engagements.
Act as a thought partner to junior to senior-level clients.
Craft insights and develop actionable and provocative recommendations.
Maintain trusted client relationships.
Unlock organic growth through ongoing relationships and repeat clients.
Liaise with internal Client Partners to support account planning and growth.
Recommend methodologies and design engagements.
Develop discussion and activity guides.
Moderate online and face-to-face discussions.
Mentor and develop junior team members.
Manage internal project members.
Perform financial project management.
Develop client-ready reports and deliverables (slides, video, microsites).
Manage overall account/project scope.
Escalate roadblocks and provide guidance for problem-solving.
Collaborate with internal cross-functional teams (Qual Insight Ops, Insight Design, Behavioral Sciences, Quant practice).
Translate data into learnings, integrated visual stories, and comprehensive narratives.
Establish impactful and strategic recommendations.
Establish, support, and build thriving relationships with client stakeholders.
Mentor, coach, and delegate work to Associates and Sr. Associates, Associate Directors.
Share responsibility for the growth, development, and training of junior staff.
Partner with Senior Leaders within the healthcare and pharma sector to design, scope, and execute qualitative research.
Positively influence organic client account growth and revenue.
Inspire and motivate others.
Act as a change leader.

Requirements

Minimum of 7 years of experience in market research within the healthcare and pharma sector.
Proven track record of managing multiple end-to-end research projects.
Proven track record of developing client relationships.
Prior experience managing and leading others as a people manager is a plus.
Expertise in qualitative methodologies (focus groups, ethnographies, IDIs, online communities).
Broad experience across different types of research objectives (JTBD/Needs, Segment Illumination, Audience Understanding, Journey Mapping, Product Innovation, Positioning).
Understanding of quantitative research is a plus.
Ability to integrate and seamlessly incorporate quantitative methods, research, and insights.
Proficiency in market research software and tools.
Proficiency in Microsoft/Google Suites.
Proven ability to work collaboratively and lead cross-functional teams.
Proven ability to manage relationships with external vendors.
Demonstrated curiosity and willingness to learn.
Openness to sharing, receiving, asking for, and applying feedback.
Adaptability to new methodologies and technologies.

Skills

Critical thinking
Strategic thinking
Project management
Solution-oriented problem identification
Ability to learn and adapt to cutting-edge technologies
Leadership presence through influence and peer relationships
Issue de-escalation and solutioning
Excellent communication skills
Excellent presentation skills
Ability to convey complex insights to diverse audiences
Learning mindset

Location

New York City
Austin
Los Angeles

Work Type

Hybrid

Experience Level

Director

Education Level

Bachelor’s degree or equivalent experience in social science, communications, or business-related field.
Master’s degree is a plus.

Salary/Compensations

$95,000.00 – $112,000.00

About the Company

We drive intelligent growth for ambitious businesses and leading brands.
Customer understanding is more potent and drives greater value when insights go to work directly within marketing and experience priorities.
We put an insights-driven operating system at the core of our design, go-to-market and digital experience solutions.
Material clients make smarter growth choices because they can see clearly how and when to take the shots that count.
Together, we connect consumer intelligence with customer demand generation to build lasting, profitable relationships.
Material is a global company working with best-of-class brands worldwide.
We create and launch new brands and products, putting innovation and value creation at the center of our practice.
Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare.
Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world.
We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking.
Our engagement management team makes it all hum for clients.
A community focused on learning and making an impact.
Material is an outcomes focused company.
We create experiences that matter, create new value and make a difference in our clients' lives and their customers' lives.

Equal Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.