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About the Role

Strategically drive sales performance and objectives through subordinate sales supervisory personnel across retail stores and indirect authorized retailers within a geographic area, ensuring alignment with company goals, optimizing customer experiences, and maximizing revenue and market share growth.

Responsibilities

• Lead, develop, train and optimize staff performance, ensuring resources are utilized to meet or exceed sales, customer satisfaction, and operational targets.
• Develop and implement strategies to increase sales of all product and service offerings.
• Grow market share and brand value while decreasing churn within the assigned geographical area.
• Enhance customer satisfaction and loyalty by maintaining high standards of service and store operations.
• Partner with cross-functional teams to enhance sales effectiveness and achieve corporate objectives.
• Optimize operational efficiency through the creation and oversight of policies and procedures as well as performance management.
• Manage and adhere to budgets.

Requirements

• 5+ years of related sales, retail, or call center customer facing experience.
• Supervising supervisors as well as career-level staff within the organization.
• Oversees execution, resolves complex issues, and negotiates with senior stakeholders.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Location

• Rochester, New York, USA

Work Type

• Regular
• 40 hours per week

Experience Level

• 5+ years

Education Level

• Bachelor's degree (BS/BA) desired

Salary/Compensations

• $120,200.00 - $180,200.00 + commission $66,000

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 28 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Long Term Grants and Deferred Compensation

About the Company

• AT&T

Equal Opportunity

• It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
• AT&T is a fair chance employer and does not initiate a background check until an offer is made.