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About the Role

HSS is a top-ranked hospital for orthopedics and rheumatology, recognized with the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.

Responsibilities

• Triage incoming phone calls, create referrals, and schedule appointments.
• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
• Manage a high volume of inbound and outbound calls efficiently.
• Document and close cases in Salesforce.
• Send patient itineraries via Salesforce.
• Obtain and accurately document patient demographics.
• Complete full patient registration.
• Schedule various types of appointments.
• Transcribe medical orders.
• Verify patient insurance coverage.
• Provide exceptional customer service in all interactions.

Requirements

• 1 year experience in healthcare or a related customer service field.

Skills

• Strong customer service and communication skills.
• Ability to work with various healthcare-specific software programs.
• Strong computer skills, with proficiency in office automation tools.
• Ability to work effectively in a fast-paced environment.
• Knowledge of insurance and revenue cycle processes.
• Familiarity with medical terminology.
• Understanding of scheduling parameters.
• Positive, professional attitude toward assignments and colleagues.
• Superior written and oral communication skills.

Work Type

• Regular Full time

Education Level

• High School Diploma (GED)
• Associate degree or equivalent combination of education and experience.

Salary/Compensations

• $26.65 - $40.87

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• We offer an innovative, supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.