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About the Role

The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance. Responsibilities include driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, acting as a strategic advisor to support client service and maximize shareholder value. The role also supports M&A integration, operational transformation, and the evolution of the Commercial P&C operating model.

Responsibilities

Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.
Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.
Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.
Demonstrate integrity, leadership, accountability, and professionalism in all interactions.

Requirements

Active Property & Casualty License required
CPCU and/or CIC designation (or equivalent)
5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency
Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization
Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives
Experience conducting root cause analysis and implementing sustainable process improvements
Strong workforce planning, capacity modeling, and resource management experience
Experience supporting mergers, acquisitions, and operational integration initiatives
Applied EPIC experience strongly preferred
Excellent communication, stakeholder management, and change leadership skills
Proven ability to influence leaders and drive results in a highly matrixed organization
Strong analytical, strategic thinking, and problem-solving capabilities

Skills

Commercial Property & Casualty insurance
Agency operations
Workflow standardization
Process improvement
Workforce planning
Operational scalability
Agency best practices
M&A integration
Operational transformation
Client service
EPIC
Change leadership
Communication
Stakeholder management
Analytical thinking
Strategic thinking
Problem-solving

Location

Fully Remote (preferred Central Time Zone working hours)

Work Type

Fully Remote
Hybrid

Experience Level

5-7 years of experience in a commercial lines operational leadership role
Director/VP level

Education Level

Active P&C license
Active designation (CPCU and/or CIC strongly preferred)

Salary/Compensations

$125,000.00 - $150,000.00 annually

Benefits

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

About the Company

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.