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About the Role
Manages all branch activities, ensuring the success of the operating model, including customer and employee experience, digital engagement, transactions, servicing, and sales. This role includes personal production responsibility and regular meetings with business partners to review customer deals.
Responsibilities
- Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
- Leads team through coaching, performance management, and setting priorities; builds and develops branch staff.
- Identifies customer needs through sales processes and uses resources to assist customers with solutions.
- Proactively grows Business Banking relationships through outreach and builds the bank’s presence in the community.
- Actively recruits and selects talent to fill positions.
- Models and coaches customer service and needs determination behaviors, reinforcing and maintaining accountability for Retail strategy execution.
- Demonstrates and coaches M&T sales processes.
- Ensures operational and requirements are maintained, including consumer and business banking guidelines, and compliance with policies to prevent fraud and protect assets.
- Takes ownership of complex account servicing and error resolution issues, providing coaching to reduce future escalations.
- Engages with team members and business partners.
- Independently processes Business Banking loan requests up to $250,000 and bundles products and services.
- Adheres to applicable compliance and operational risk controls.
- Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
- Maintains M&T internal control standards, including timely implementation of audit points and regulatory issues.
- Completes other related duties as assigned.
- Exercises usual managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Requirements
- Bachelor’s degree or four (4) years of relevant experience.
- Minimum three years sales experience.
- Minimum two years managerial experience or proven leadership abilities.
- Life/Accident and Health Insurance licensing required within 18 months of entry into position (branch provides training within 6 months).
- M&T Business Banking Specialist within 18 months of hire.
- Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
- M&T Way Certified.
- Precision Leadership Certified.
- Work with common PC software, including Microsoft Office.
- Experience with Internet and email preferred.
Skills
- Sales
- Business development
- Profitability management
- Coaching
- Performance management
- Customer service
- Needs determination
- Sales process demonstration
- Operational compliance
- Fraud prevention
- Risk management
- Account servicing
- Error resolution
- Loan processing
- Product bundling
- Compliance adherence
- Communication
- Interpersonal skills
- Organization
- Time management
- Prioritization
- Financial services product knowledge
- Bi-lingual/Spanish preferred
Location
- Monroe, New York, United States of America
Work Type
- Full-time
Experience Level
- Managerial experience
- Sales experience
- Leadership abilities
Education Level
- Bachelor's degree
- Relevant experience in lieu of degree
Salary/Compensations
- $82,100.00 - $136,900.00 Annual (USD)
Benefits
- Training for licensing provided
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.