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About the Role

This role provides administrative and business support to achieve organizational goals, focusing on clinical administration duties such as long-term strategic planning, prioritizing investments, allocating resources, and developing the practice's vision. It involves supporting daily business activities in a hands-on environment, with the majority of time spent delivering support services under moderate supervision. This experienced-level role requires basic knowledge of job procedures and tools, potentially vocational or technical education, and the ability to interpret or deviate from standard procedures.

Responsibilities

Collaborates with leadership to improve service outcomes impacting patient comfort by overseeing improvement opportunities aligned with hospital mission and vision.
Oversees day-to-day functions including budget compliance, payroll, staffing, scheduling, front desk operations, revenue capture, and prior authorization.
Serves as the primary contact for clerical needs, including timesheets, office supply requests, mail management, billing, and developing program materials.
Works with clinical and administrative teams to develop and refine comprehensive workflow processes for improved efficiency.
Coordinates program staffing based on volume and needs to ensure uninterrupted patient care and efficient workflows.
Collects, analyzes, and makes decisions based on data and evidence-based statistics.
Facilitates inter- and intra-departmental and external communication, responding to and disseminating updates to community services, staff, and other departments.
Conducts meetings for providers and staff to discuss new policies, procedures, and updates to enhance care delivery and satisfaction.
Assists with and assures departmental compliance with ACR/JCAHO/ACOS regulatory standards.
Participates in Quality Improvement activities for strategic planning, accreditation preparation, quality assurance, and performance improvement.
Participates in the interview process and assists with orientation plans for new employees.
Communicates progress to the management team regularly to achieve goals.

Requirements

Two (2) years’ administrative experience.
High school diploma or equivalent.
Five (5) years’ administrative experience in a healthcare setting.
Bilingual.
Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
May be exposed to dust and other typical office-like discomforts.
Manual dexterity using fine hand manipulations for computer keyboard operation.
Ability to see computer screen and read reports.
Ability to hear instructions from physicians and other clinical or nursing staff.

Skills

Computer literacy including familiarity with word processing programs and electronic spreadsheets, and ability to learn new applications.
Excellent customer service skills including excellent interpersonal and telephone skills.
High degree of tact necessary due to frequent interaction with patients, physicians, and insurance companies.
Strong business skills, including understanding of health care expense, revenue, and reimbursement models and their impact on business plans.
Ability to develop recommendations based on analysis and lead teams to drive decisions.
Excellent organizational skills with attention to detail.
Proven administrative skills and experience.
Ability to prioritize work and be flexible with work assignments.

Experience Level

Experienced level role

Education Level

High school diploma or equivalent
Vocational or technical education

Salary/Compensations

$24.65 - $30.82

Benefits

Comprehensive Total Rewards package that supports health, financial security, and career growth.

About the Company

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring.
Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role.
Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.