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About the Role

The Assistant General Manager (AGM) is integral to providing a superior experience for both staff and guests. The AGM reports to the General Manager and executes daily operations for both the front- and back-of-house. This full-time position oversees various taproom functions, enforces policy and procedures, ensures guests have an FU Awesome experience, supports and supervises staff, coordinates schedules, maintains quality standards, and ensures compliance with health and safety regulations. A successful AGM will foster a positive work culture that reflects brand values. Strong leadership, operational expertise, and a passion for craft beer/cider/cocktails and hospitality are essential.

Responsibilities

Executes daily operations for both the front- and back-of-house.
Oversees various taproom functions.
Enforces policy and procedures.
Ensures guests have an FU Awesome experience.
Supports and supervises staff.
Coordinates schedules.
Maintains quality standards.
Ensures compliance with health and safety regulations.
Fosters a positive work culture that reflects brand values.

Requirements

Minimum of high school diploma.
Demonstrated supervisory experience in a restaurant setting.
Strong knowledge of full-service restaurant operations.
Excellent leadership and team management skills, with the ability to train, motivate, and develop staff.
Exceptional guest service and communication skills.
Ability to work in a fast-paced, high-volume environment while maintaining quality and efficiency.
Knowledge of health, safety, and food handling regulations.
Strong organizational and problem-solving skills.
Proficiency in point-of-sale (POS) systems and basic office computer applications.
Flexibility to work evenings, weekends, and holidays.
Passion for craft beverages, hospitality, and delivering memorable guest experiences.
Authorized to work in the U.S.

Skills

Leadership
Team management
Guest service
Communication
Organizational skills
Problem-solving
POS systems proficiency
Basic office computer applications

Location

Buffalo, NY

Work Type

Full-time

Experience Level

Supervisory experience in a restaurant setting
Brewery/beverage industry experience a plus

Education Level

High school diploma
Advanced degree a plus

Salary/Compensations

$65,000 annually with potential for bonus

Benefits

Potential for bonus

About the Company

Resurgence Brewing Co. (RBC) believes that enjoying a well-crafted brew is an experience in itself.
Our goal is to deliver memorable beer moments to the drinkers of the Greater Buffalo region (and now Florida!), whether they're at home, in their favorite bar, or on a tour of our extraordinary brewery.
RBC and BCW is located in the heart of the City of Good Neighbors, Buffalo, NY.
Established in 2013, we highlighted the "resurgence" of the city.
Many are flocking to the region for our good eats, affordable living, friendly atmosphere, craft brew scene, new opportunities, and, of course, experiencing all four seasons!
Get ready to Experience Great Beer.