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About the Role

Join our Tim Hortons team as a Front of House Customer Service Team Member, focused on guest satisfaction in a fast-paced environment. You will be the first point of contact for guests, responsible for creating exceptional experiences through friendly service and quality products.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.
• Process food orders.
• Clean public spaces.
• Prepare food and beverage orders.
• Assist with training new employees.

Requirements

• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Stand for prolonged periods of time.
• Stoop, bend, kneel, crouch, reach, and twist.
• Lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
• Operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices.
• Occasional exposure to cold/freezing below temperatures and high heat temperatures.
• Verbally communicate to exchange information.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Ability to use and wear a headset for long periods of time to take and process customer orders.
• Regular and predictable attendance is an essential function of this job.

Skills

• Customer service skills
• Friendly and welcoming attitude
• Strong communication skills
• Interpersonal skills
• Product knowledge
• Multi-tasking
• Teamwork

Location

• 870 Maple Rd in Williamsville

Work Type

• Part-time
• Morning shift (6am-11am)
• Morning shift (6am-2pm)

About the Company

• Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity

• Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.