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About the Role
Our associates celebrate lives. We celebrate our associates.
Responsibilities
- Greets guests and visitors, offering assistance when entering the building
- Notifies staff members when appointments arrive and escorts guests to appropriate room
- Answers routine questions associated with services, products, location directions, etc.
- Immediately notifies and involves management with customer service and security issues
- Receives deceased belongings from family and follows chain of custody procedures
- Answers, screens, and routes incoming calls to appropriate staff members
- Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
- Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
- Receives incoming mail and packages
- Maintains organized and current electronic and paper files and records, such as deeds and trust files
- May perform light typing, proofreading, data entry or printing
Requirements
- High School Diploma or equivalent
- Six months general office, receptionist, or administrative support experience preferred
- Proficient at operating telephones, fax, copier
- Working knowledge of MS Office Suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy
- Ability to work schedule including Saturday and or Sunday and beyond standard business hours
Skills
- MS Office Suite
- Operating telephones, fax, copier
- Professional interpersonal skills
- Poise, tact and diplomacy
Location
- US-TX - Austin
Work Type
- Full-time
Experience Level
- 6 months experience preferred
Education Level
- High School Diploma or equivalent