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About the Role

The Medical Assistant performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician, focusing on patient care, customer service, collaboration, data management, and laboratory work.

Responsibilities

• Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
• Assist care providers with procedures and physical exams of patients.
• Prepare patients for examination and treatment.
• Provide care consistent with the family-centered care and medical home models.
• Provide flexible, culturally competent and responsive care to the needs of the patient and family.
• Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
• Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions.
• Share knowledge and/or provide support for team members.
• Contribute to and promote a positive and professional work environment/atmosphere.
• Manage records per department policy.
• Assist with collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• May manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.

Requirements

• High school diploma or equivalent
• Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Location

• Location C

Work Type

• Full time

Education Level

• High school diploma or equivalent
• Graduate of a program in Medical Assisting
• Completion of a formal medical services training program of the US armed forces

About the Company

• At Cincinnati Children’s, we come to work with one goal: to make children’s health better.
• We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery.
• We strive to do better and find energy and inspiration in our shared purpose.
• If you want to be the best you can be, you can do it at Cincinnati Children’s.
• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
• We Embrace Innovation—Together.
• We believe in empowering our teams with the tools that help us work smarter and care better.
• That’s why we support the responsible use of artificial intelligence.
• By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Equal Opportunity

• Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.
• EEO/Veteran/Disability