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About the Role

As an IT Analyst, Global Techbar, you will provide hands-on technical support that enables colleagues across CPP Investments to work efficiently and effectively. You will own technology incidents and service requests from intake through resolution while delivering an exceptional end-user experience.

Responsibilities

• Deliver end-to-end ownership of employee technology incidents and service requests, ensuring timely resolution and an exceptional client experience.
• Provide hands-on support for desktops, laptops, mobile devices, workplace technologies, enterprise applications, and audiovisual systems.
• Support user account administration, endpoint provisioning, device deployment, recovery, and IT equipment lifecycle management.
• Participate in testing, validation, pilot programs, deployment, and operational readiness activities for new workplace technologies and endpoint solutions.
• Contribute to operational excellence by maintaining technical documentation, identifying automation and process improvement opportunities, and recommending service enhancements.
• Deliver end-user training, communicate technical concepts in accessible language, and build strong relationships with colleagues across the organization.
• Collaborate with global technology teams to troubleshoot complex issues, manage priorities, escalate risks appropriately, and contribute to ongoing service improvement.

Requirements

• Minimum 5 years of experience providing IT support in a corporate environment, including experience in a Service Desk or IT Operations role; financial services experience is preferred.
• ITIL Foundation (v3 or v4) certification is required.
• Strong technical knowledge of Windows 10/11, ServiceNow, Microsoft Copilot, cloud technologies (AWS/Azure), networking, security practices, and enterprise endpoint support.
• Proven troubleshooting, analytical, and problem-solving skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent customer service, relationship-building, communication, and collaboration skills, with confidence supporting executive stakeholders and global teams.
• Demonstrated curiosity and commitment to continuous learning.
• Flexibility to travel to New York and São Paulo as required.
• Motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.

Skills

• Windows 10/11
• ServiceNow
• Microsoft Copilot
• AWS
• Azure
• Networking
• Security practices
• Endpoint support
• Troubleshooting
• Analytical skills
• Problem-solving
• Customer service
• Relationship-building
• Communication
• Collaboration
• PowerShell scripting
• Python scripting

Location

• New York
• São Paulo

Work Type

• Onsite

Experience Level

• Minimum 5 years of experience

Education Level

• Bachelor's degree in Computer Science or a related technology discipline
• Postgraduate studies in technology or networking are an asset
• ITIL Foundation (v3 or v4) certification is required
• CompTIA certifications are considered assets
• MCSE certifications are considered assets

Benefits

• Cutting-edge AI tools
• Dedicated learning time
• Practical support

About the Company

• Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.
• With a long-term horizon and global reach, we deploy capital at scale across public and private markets.
• Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.
• Technology & Operations enables CPP Investments to deliver on its global investment mandate by providing secure, reliable, and innovative technology solutions that support the organization worldwide.
• The Global Techbar team delivers high-quality, customer-focused IT support for employees across the organization.
• The team is dedicated to ensuring colleagues have the technology, tools, and support they need to be productive while continuously improving the workplace technology experience.

Equal Opportunity

• CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives.
• If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
• CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring.
• All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.
• CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making.