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About the Role

The Operational Delivery Manager will undertake operational and technical reviews of Baggage Projects on behalf of Heathrow BOA, ensuring project delivery meets requirements and necessary mitigations are implemented within a fast-moving, multi-disciplined team environment.

Responsibilities

• Represent BOA at workshops and meetings to discuss and develop design and processes.
• Undertake operational and technical reviews of Project documentation against Heathrow standards.
• Work with stakeholders and delivery teams to ensure proposed solutions are safe to operate and maintain.
• Undertake operability and maintainability assessments of system and process proposals.
• Work with delivery and O&M teams to develop solutions to problem areas.
• Undertake review and approval of high-level project testing strategies and test documentation.
• Track, review, and report progress against defined plans.
• Act as lead reviewer for documentation issued to BOA by the project team.
• Track progress against deadlines and ensure responses are ready for return to the project team in line with the agreed SLA.
• Generate new tracker documentation and update existing trackers.
• Develop mitigation plans to protect the operation during the installation phase.
• Undertake continuous improvement reviews for baggage systems.
• Create effective working relationships with all departments to exceed customer expectations.
• Support the development of SOS, SOP, CSOS, and CSOP documentation.
• Assure documentation is in the state required to add to the Operating Plan.

Requirements

• Ability to review and process complex documentation and make objective comments.
• Ability to demonstrate in-depth knowledge of airline and baggage operational processes.
• Knowledge of complex control systems, handling, or parcel systems.
• Ability to present and cascade electrical and mechanical technical design drawings, schematics, and system layouts.
• Experience of working with Project teams and an understanding of the project management process.
• Excellent communication skills with the ability to communicate clearly and effectively with stakeholders and peers.
• Ability to challenge the Project team to balance the needs of all parties.
• Excellent PC Literacy, particularly with Word, Excel, Outlook, Visio, PowerPoint, and SharePoint.

Skills

• Customer management
• Challenging
• Communication
• PC Literacy (Word, Excel, Outlook, Visio, PowerPoint, SharePoint)

Location

• Heathrow
• Terminal 5

Work Type

• Full-time

Experience Level

• Operational Delivery Manager

Education Level

• Electro-mechanical qualification preferable

Benefits

• 28 days of annual leave (excluding public holidays)
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• Achievers – Personalised rewards for every employee with one-of-a-kind experiences, gift cards, charitable donations, point-to-payment reward option. Along with hundreds of savings on day to day shopping, trips etc.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva

About the Company

• Working for the business based at Heathrow