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About the Role

Gallagher Bassett (GB) is seeking a Technical Training Specialist for a 12-month parental leave cover to support the General Insurance function within the Learning and Capability team. This role focuses on training staff on processes, systems, and platforms to aid their transition into operational roles. You will partner with the business to understand claims management capability needs and develop, facilitate, and evaluate training initiatives to enhance performance.

Responsibilities

Design and develop claims technical training programs and assessments, including new starter programs, aligned to the GB competency framework using various digital delivery methods.
Establish and maintain relationships with internal and external stakeholders to address training needs and deliver programs.
Partner with external stakeholders, managers, and SMEs to ensure training material relevance and accuracy.
Facilitate training programs for assigned business units and clients.
Provide on-the-job coaching to new starters and others to accelerate competence.
Facilitate competency-based assessments to identify knowledge gaps and provide performance feedback.
Stay updated on regulatory, legislative, procedural, and technological changes to inform Operations Teams.
Maintain product knowledge pertinent to relevant clients.
Understand operational systems, processes, and procedures to address staff queries.
Identify and address capability gaps in collaboration with Team and Branch Managers.
Develop and maintain Skills Matrices to improve competency levels and prepare coaching reports.
Maintain records of learning and development activities and report on employee progress using the LMS.
Monitor program effectiveness based on feedback and identify continuous improvements.
Participate in team meetings and project activities.

Requirements

Experience in a similar role with technical knowledge in general insurance claims management.
Excellent communication and interpersonal skills.
Excellent facilitation skills.
Coaching and mentoring skills.
Exceptional customer focus.
High level of time management and organizational skills.
Advanced user of Microsoft Office programs.
Self-motivated and results-focused.
Adaptable, flexible, and thrives in a fast-paced environment.
Demonstrated success in designing, developing, and facilitating technical training.
Demonstrated contemporary L&D mindset and understanding across multiple delivery methods.
Research, investigation, and analysis skills.
Must have the right to live and work in Australia.

Skills

Technical knowledge in general insurance claims management
Communication skills
Interpersonal skills
Facilitation skills
Coaching skills
Mentoring skills
Customer focus
Time management
Organizational skills
Microsoft Office proficiency
Research skills
Investigation skills
Analysis skills
L&D mindset

Location

Australia

Work Type

Hybrid work arrangements
Full-time

Experience Level

Similar role experience
Technical training development and facilitation experience

Salary/Compensations

Competitive salary

Benefits

4 weeks annual leave
Up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts
Employee Stock Purchase Program
Paid parental leave
Flexible work arrangements
Mental Health and Wellbeing Support
Employee Recognition Awards
Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers

About the Company

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator, managing claims for insurers, brokers, government bodies, and self-insured organizations.
GB is part of the global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is described as an adventure – fast-paced, unpredictable, challenging, and rewarding, with a unique and positive culture underpinned by The Gallagher Way.
The company offers flexible working options, supportive learning and career pathways, ongoing training and development, succession planning, and mentoring programs.

Equal Opportunity

Gallagher Bassett is an Equal Opportunity Employer.
Indigenous Australian applicants are encouraged to apply.
The company embraces diversity in the workplace and is a member of the Diversity Council Australia.
Reasonable accommodations will be made for qualified applicants with disabilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on protected characteristics.
Equal employment opportunity extends to all aspects of the employer-employee relationship.
Reasonable accommodations will be made for known physical or mental limitations of qualified persons with disabilities.