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About the Role

Under the direction of the Clinic Site Director, the Support Services Supervisor oversees the daily operations of Targeted Case Management (TCM), Peer Support, Skill Building, and Same Day Access (SDA) services. This role ensures timely, person-centered access to care while coordinating non-clinical support services with clinical teams to promote integrated, high-quality service delivery.

Responsibilities

• Provide leadership, supervision, coaching, and professional development for Targeted Case Management (TCM), Peer Support, and Skill Building staff.
• Oversee Same Day Access (SDA) operations and the patient access continuum.
• Monitor productivity, access, quality, compliance, documentation, and patient experience metrics.
• Collaborate with clinical teams, internal departments, and community partners to coordinate care.
• Evaluate workflows, implement process improvements, and support quality assurance initiatives.
• Participate in recruitment, onboarding, staff meetings, required trainings, and leadership activities.

Requirements

• Master's degree in Social Work, Mental Health Counseling, Psychology, Healthcare Administration, Human Services, or a related field required.
• Minimum of three years of supervisory experience in behavioral health, integrated care, or community mental health.
• Experience in CCBHCs, care coordination, Targeted Case Management, Peer Support, or Skill Building preferred.
• Knowledge of patient access, care coordination, quality improvement, documentation standards, and regulatory compliance.
• Strong leadership, supervision, communication, critical thinking, and relationship-building skills.
• Proficiency in electronic health records, Microsoft Office, and other clinic technologies.
• Valid New York State driver's license and reliable personal transportation required.

Skills

• Leadership
• Supervision
• Coaching
• Professional Development
• Communication
• Critical Thinking
• Relationship-Building
• Electronic Health Records
• Microsoft Office

Location

• Syracuse, NY

Work Type

• Full-time

Experience Level

• 3 years supervisory experience

Education Level

• Master's degree

Salary/Compensations

• $70,000.00

Benefits

• A Collaborative and Supportive Team Atmosphere
• Access to Quality Clinical Supervision
• Opportunities to Enhance Clinical Growth and Advancement
• Competitive Compensation and Paid Time Off package
• Family Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Saving Plan

About the Company

• Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer.
• Welcome to Wholehearted Health!

Equal Opportunity

• Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO law.