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About the Role

The Manager, Infrastructure & Cloud Services is responsible for the management, reliability, and ongoing development of the Firm’s core technology infrastructure and cloud platforms. This role oversees operational management, performance, and security of infrastructure services, including cloud platforms, network services, enterprise systems, and end-user technology environments, ensuring the Firm's technology infrastructure is stable, secure, and scalable.

Responsibilities

Manage the Firm’s infrastructure and cloud services by overseeing the performance, availability and maintenance of enterprise systems, cloud platforms and network services to ensure reliable technology operations across the Firm’s offices.
Oversee day-to-day infrastructure operations by coordinating the work of infrastructure, cloud, network and modern workspace specialists using established operational processes and tools to maintain system stability and service continuity.
Lead and develop infrastructure and cloud services staff by providing guidance, mentoring and performance management to maintain a high-performing technical team capable of supporting the Firm’s evolving technology needs.
Support the planning and implementation of infrastructure improvements by working with the Director, Enterprise Technology and other IT leaders to modernize technology platforms and improve operational efficiency.
Oversee the operation and optimization of the Firm’s cloud services by coordinating cloud infrastructure, identity and platform management activities to support secure and scalable cloud-based solutions.
Ensure the effective operation of network infrastructure and modern workspace technologies by coordinating with specialists responsible for connectivity, endpoint platforms and collaboration technologies to support reliable access to Firm systems and services.
Work with technology vendors, service providers and internal IT teams by coordinating service delivery, troubleshooting and system enhancements to maintain effective infrastructure services and resolve operational issues.
Monitor infrastructure and cloud service performance by reviewing operational metrics, system alerts and service reports to identify risks, improve system reliability and inform technology planning activities.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and relevant experience.
More than 10 years of relevant experience in infrastructure, cloud services, or enterprise technology operations.
Minimum of 5 years of experience managing or leading infrastructure or cloud technology teams within an enterprise environment.
Experience supporting a professional services organization such as a law firm, accounting firm or consulting firm is considered an asset.
Strong knowledge of enterprise infrastructure including servers, storage, networking and virtualization platforms.
Experience managing public cloud platforms and cloud-based services.
Familiarity with modern workplace technologies including endpoint management and collaboration platforms.
Experience with infrastructure monitoring, system performance management and operational support processes.
Strong leadership and team management skills.
Ability to manage complex technical environments and coordinate work across specialized technical roles.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.

Location

Any of our offices

Work Type

Flexible working options

Experience Level

More than 10 years of relevant experience in infrastructure, cloud services, or enterprise technology operations.
Minimum of 5 years of experience managing or leading infrastructure or cloud technology teams within an enterprise environment.

Education Level

Bachelor’s Degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and relevant experience.

Salary/Compensations

$114,850 - $166,230

Benefits

Health, Dental and Vision Care
Employee Assistance Program
Life Insurance
Short Term and Long Term Disability Insurance
3+ Weeks’ Vacation and 10 Personal Days
Maternity Leave Top-up
A Firm matching Group Retirement Savings plan
An individual TFSA with low fund management fees and competitive investment options
A wellness spending account to foster employee well-being
Professional Development opportunities
Employee appreciation events
Charitable giving programs

About the Company

As a recognized national law firm, we support, grow, and impact our communities through our work.
We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country.
Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Equal Opportunity

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.