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About the Role

As a Digital & Print Production Engineer, you will support the FT's end-to-end print publishing operation, ensuring newspaper pages, digital editions, and associated publishing services are delivered accurately and on time daily. You will monitor business-critical production systems, coordinate operational activities, investigate and resolve incidents, and help maintain the reliability of services supporting the FT's global print operation. You will also contribute to the continuous improvement of operational processes by identifying opportunities to enhance workflows, automation, monitoring, and documentation, while supporting the evolution of publishing platforms and operational tooling.

Responsibilities

Support the successful delivery of the FT's daily print publishing operation, ensuring production deadlines and business commitments are met.
Monitor and operate business-critical publishing systems, workflows, and services throughout the production lifecycle.
Coordinate production activities with Editorial, Advertising, Distribution, Print Sites, and external partners.
Manage the release of newspaper pages, digital editions, and associated publishing outputs to global print locations and digital partners.
Ensure operational procedures and controls are followed while maintaining high levels of service reliability and quality.
Monitor production schedules and support the successful completion of daily publishing activities.
Monitor production systems and proactively identify issues before they impact print production.
Investigate, troubleshoot, and resolve incidents across publishing systems, workflows, and integrations.
Coordinate operational responses to production issues and escalate business-critical incidents where appropriate.
Provide timely communication and operational updates during production-critical activities and service disruptions.
Support post-incident reviews, root cause analysis, and preventative improvements.
Work with internal teams and third-party suppliers to restore services as quickly as possible.
Identify opportunities to improve operational processes, workflows, and service reliability.
Develop and enhance operational tooling, automation, and monitoring capabilities.
Improve operational documentation, runbooks, and knowledge sharing across the team.
Analyze operational trends to identify recurring issues and implement preventative improvements.
Support the implementation of new publishing capabilities, workflow enhancements, and production services.
Contribute to improvements in observability, resilience, and operational efficiency across the Digital Print Services platform.
Support testing, deployments, and operational readiness activities for new services and enhancements.
Build strong working relationships with Editorial, Advertising, Production, Distribution, and Technology teams.
Work closely with external print partners and technology suppliers to ensure reliable service delivery.
Support supplier issue resolution and service level management.
Act as a central point of contact during production activities where required.
Provide excellent operational support to internal customers throughout the print publishing lifecycle.

Requirements

Experience supporting business-critical operational or production services.
Experience working in deadline-driven operational environments where reliability is essential.
Strong troubleshooting, analytical, and problem-solving skills.
Experience investigating and resolving operational incidents and technical issues.
Experience working with monitoring, alerting, or operational support tooling.
Experience working with cloud-hosted or distributed systems.
Excellent communication and stakeholder management skills.
Experience working collaboratively across multiple technical and business teams.
Experience working with external suppliers or third-party service providers.
A methodical approach with excellent attention to detail.
Comfortable learning new technologies and adapting to changing business needs.
Flexible and adaptable, with the ability to support business-critical operational activities when required.
Experience with print publishing, newspaper production, editorial workflows, or media operations would be highly advantageous.
Experience working with AWS, monitoring platforms (such as Grafana, Splunk or Graphite), publishing systems (including Methode, Arkitex or Asura), Adobe Creative Suite, or workflow automation technologies would also be beneficial.

Skills

Troubleshooting
Analytical skills
Problem-solving
Stakeholder management
Collaboration
Attention to detail
Adaptability
Monitoring
Alerting
Operational support tooling
Cloud-hosted systems
Distributed systems
AWS
Grafana
Splunk
Graphite
Methode
Arkitex
Asura
Adobe Creative Suite
Workflow automation

Location

Remote
Onsite

Work Type

Hybrid
Full-time

Experience Level

Operational support experience
Production support experience

Benefits

Generous annual leave
Medical cover
Inclusive parental leave packages
Subsidised gym memberships
Opportunities to give back to the community

About the Company

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them.
Our Product & Tech teams drive us forward in an ever-evolving digital landscape, delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists.
With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career can take you.
Build a newsworthy career at the FT.

Equal Opportunity

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
We are a Disability Confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments or personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience and qualifications.