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About the Role

The Creative Services Manager is responsible for liaising with internal creative teams to ensure campaign expectations, scope obligations, and executional standards are met. This role acts as the creative point of contact for clients, balancing high-quality creative outputs with client satisfaction throughout the campaign lifecycle.

Responsibilities

• Own the campaign, communicating all aspects of creative development and production execution to internal stakeholders.
• Provide best-in-class client service through effective communication and expectation setting.
• Serve as the single, trusted point of contact for the client’s creative needs.
• Ensure client brand integration elements in custom content are clearly communicated and delivered as promised.
• Act as a partner to Vox Media creative teams, aligning with the creative vision for accurate client representation.
• Oversee production from all teams to ensure campaigns run smoothly and on time.
• Educate brand partners by simplifying production language.
• Articulate client feedback and expectations to internal creative teams with context and actionable direction.
• Balance multiple high-touch campaigns, prioritizing bandwidth and maintaining client availability.
• Troubleshoot campaign concerns, diagnosing problems and seeking solutions aligned with client and Vox Media values.
• Escalate internal and external challenges to Creative Services leads with suggested solutions.
• Serve as the client liaison on-set or as their representative when unavailable.
• Partner with Insights, Sales, Account Strategy, and Creative teams for campaign wrap reports and success stories.
• Be knowledgeable about Vox Media offerings to include recommendations for upselling and repeat business.
• Demonstrate a passion for Vox Media networks and understanding of covered topics and trends.

Requirements

• 3-4+ years of experience executing creative advertising campaigns (video, photo, written, design and/or audio and experiential) in a client-facing role.
• Creative agency and/or publisher experience preferred.
• Strong understanding of the creative development and production process.
• Proven track record of strong client communication and writing skills.
• Strong public speaking skills and eagerness to lead a room of creatives and clients.
• Superb people skills: ability to calmly interface with brands, agencies, and internal stakeholders.
• Enjoy and thrive working in a deadline-oriented dynamic environment, maintaining high energy and positive attitude under pressure.
• High degree of emotional intelligence, empathy, compassion, and a sense of humor.
• Strategic thinker with a can-do, solution-oriented mindset.

Skills

• Client-facing skills
• Creative production
• Campaign execution
• Communication
• Production language simplification
• Client feedback articulation
• Problem-solving
• Team collaboration
• Public speaking
• Interpersonal skills
• Strategic thinking

Location

• New York, New York
• Remote flexibility
• Hybrid flexibility

Work Type

• Temporary
• Full-Time
• 5-month assignment

Experience Level

• 3-4+ years of experience

Salary/Compensations

• $80,000—$85,000 USD

About the Company

• Vox Media is the leading modern media company that guides its audience from discovery to obsession, inspiring essential conversations about what’s now, what’s next, and what’s possible.
• As a community of journalists, storytellers, business professionals, creators, and technologists, Vox Media believes in amplifying voices and cultivating diversity, equity, and inclusion.
• Creative Services within Vox Media connects brands and audiences through shared interests, leveraging technology, insights, measurement tools, and editorial networks across Vox.com, New York Magazine Brands, and the Vox Media Podcast Network.

Equal Opportunity

• Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work.
• Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
• Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws.
• We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities.