Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments within the 15C/Autologous Transplant Unit at Princess Margaret Cancer Centre.

Responsibilities

• Performs various reception responsibilities including making appointments for tests and answering patient queries.
• Handles busy telephone activities.
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit.
• Communicates effectively in person or by telephone with internal and external parties.
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records.
• Pulls patient clinic lists for the day.
• Activates patient information in the computer.
• Orders and stocks supplies.
• Sets up equipment.
• Performs cross-functional duties, as assigned or requested.
• Performs other duties consistent with the job classification, as required.

Requirements

• Completion of Grade XII or recognized equivalent.
• Minimum of one (1) year related work experience.
• Previous experience working in a Health care environment is strongly preferred.
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred.
• Working knowledge of computer software applications preferably in a Microsoft Office environment.
• Demonstrated commitment to client service and satisfaction.
• Excellent interpersonal and listening skills.
• Strong communication, organizational, time management and problem-solving skills.
• Strong judgment/decision making skills.
• Ability to remain calm and composed when dealing with difficult people or situations.
• Ability to work efficiently in a high-pressured environment with simultaneous demands.
• Adheres to confidentiality policy for sensitive patient data and information.
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services.
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
• A Criminal Record Check may be required of the successful candidate.
• UHN reserves the right to discontinue with the consideration of their application if any information provided is misleading, inaccurate or incorrect.

Skills

• Medical terminology
• Microsoft Office environment
• Client service
• Interpersonal skills
• Listening skills
• Communication skills
• Organizational skills
• Time management skills
• Problem-solving skills
• Judgment/decision making skills
• Teamwork

Location

• Princess Margaret Hospital

Work Type

• Casual
• Variable shifts as required

Experience Level

• Minimum of one (1) year related work experience

Education Level

• Grade XII or recognized equivalent
• Completion of a medical terminology course(s) is an asset

Salary/Compensations

• CAD 28.10 - CAD 29.84 - hourly

Benefits

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

• UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
• With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
• The Princess Margaret Cancer Centre has 14 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year.
• Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment center in Canada.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.