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About the Role
As an Engagement Manager, you will own and direct the full engagement life cycle for customers purchasing Collibra services, working across multiple customer personas, industries, departments, and internal Collibra functions to lead project delivery and influence customer success and adoption of the Collibra Platform. This role is instrumental in driving renewal and expansion by accelerating time to value, increasing adoption, and influencing product strategy with valuable learnings, all of which drive Collibra's growth.
Responsibilities
- Oversee the successful installation, configuration, and initial operation of Collibra's products and technologies for new and existing customers.
- Develop engagement plans and inform/advise client representatives and internal stakeholders of planning, progress, risks, and issues.
- Ensure services delivery across geographic territories complies with the established Collibra engagement model, processes, methodologies, and artifacts.
- Partner effectively with Collibra Professional Services Architects, Sales Leads, Account Management, Product Management, and Customer Support teams.
- Partner with Collibra Professional Services Architects to define and implement an operating model specific to the customer's use cases, technical go-live, and production go-live needs.
- Chair regular engagement review meetings with customers and internal Collibra teams.
- Facilitate the smooth and timely running of workshops and training to support Collibra revenue targets.
Requirements
- 5+ years of consulting management experience working directly with customers, ideally within SaaS environments.
- Proven track record of delivering multiple projects and related outcomes simultaneously on time, on budget, and to quality.
- Ability to build customer relationships and deliver presentations to all levels of business and IT stakeholders.
- Proficient language skills in English (mandatory); German or Dutch preferred.
- Eligible to work in London.
Skills
- Knowledge of core data management or data governance technologies (a plus).
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
- Customer focused, placing customer success at the highest priority.
- Eager to learn, embrace, and improve upon new processes.
- Team player, at ease synchronizing with a high velocity of internal and external stakeholders.
- Role model to broader teams for engagement management best practices, processes, and creative problem solving.
- At ease facilitating and liaising between internal and external stakeholders.
- Ability to deliver projects for multiple customers simultaneously.
Location
- London
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree (or equivalent) in a business, technical, or related field.
- Bachelor’s degree or equivalent related working experience
Benefits
- Flexible benefits program designed to support diverse needs, interests, and life goals.
- Competitive compensation.
- Health coverage.
- Time off.
About the Company
- Collibra recognizes and values that everyone has different needs, interests, and life goals.
- We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate.
- At Collibra, we’re proud to be an equal opportunity employer.
- We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
Equal Opportunity
- Proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.
- Provide accommodations for applicants with needs requiring accommodation.