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About the Role
As a Junior Account Manager, you will ensure Fospha’s customers achieve measurable value and business impact from our marketing measurement platform. You will own relationships with mid-size customers, driving retention, adoption, and commercial readiness while contributing to the evolution of customer success at Fospha.
Responsibilities
- Drive renewals by understanding client objectives, monitoring account health, and demonstrating value.
- Collaborate with the Head of Customer Accounts on high-impact accounts to build commercial skills and secure successful partnerships.
- Translate data into impactful stories, showcasing how Fospha drives efficiency, growth, and smarter marketing decisions through ROI and performance storytelling.
- Identify growth or risk signals early, flagging adoption challenges or expansion opportunities, and contribute to tailored customer learning agendas.
- Contribute to strategic account plans, shaping account roadmaps and mapping stakeholder engagement for renewal conversations.
- Represent the customer's voice internally, surfacing product feedback and feature requests to improve the platform and delivery.
Requirements
- 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
- Strong relationship-building skills with a focus on helping customers achieve tangible results.
- Ability to interpret data dashboards, spot trends, and articulate customer value.
- Confident communication skills via email, video, and live meetings, with the ability to build trust quickly.
- Organized and proactive approach to follow-ups and planning.
- Eagerness to drive the commercial aspects of SaaS, including renewals, upsells, and business case storytelling.
- Natural curiosity and analytical skills with an interest in marketing performance and measurement.
- Experience with eCommerce data, attribution, marketing platforms, marketing measurement, or D2C ad platforms is a plus.
Skills
- Sales
- Account Management
- Client-facing SaaS
- D2C marketing
- Analytics
- eCommerce
- Relationship building
- Data interpretation
- Communication
- Organization
- Proactiveness
- Commercial acumen
- Marketing performance
- Marketing measurement
Location
- London
- Mumbai
- Austin
Work Type
- Full-time
Experience Level
- Junior
Salary/Compensations
- Competitive salary and bonus
Benefits
- Opportunities for learning and development within the Blenheim Chalcot venture network
- Travel to our London HQ and cross-team
- 14 days PTO
- 11 federal public holidays
- Your birthday off
- 401k
- Daily office snacks and treats
About the Company
- Fospha is dedicated to building the world's most powerful measurement solution for online retail.
- For over a decade, Fospha has helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation.
- Trusted by leading brands across three continents, including Callaway Golf, TravelPro and Laura Geller, Fospha manages $4 billion in annual ad spend.
- We're scaling fast across London, Mumbai, and Austin.
Equal Opportunity
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
- Grow: We are proactive, curious and unafraid of failure.
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems.
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude.
- Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!