Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Marketing Operations Manager will serve as the central hub for AEG Vision Marketing, optimizing day-to-day team operations, managing project management systems, and streamlining marketing request intake to drive patient and exam growth. This role involves owning the strategy and administration of Adobe Workfront, acting as the central intake point for marketing requests, and supporting the management of a significant annual marketing budget.

Responsibilities

Own the strategy, administration, and evolution of Adobe Workfront, including Workfront Planning and Fusion.
Lead the transition from external consultants to internal platform ownership.
Design, configure, and continuously improve workflows, templates, permissions, reporting, and automation.
Proactively identify and implement automation opportunities.
Understand the priorities of the Marketing and Call Center leadership team and support the evaluation of new project and program requests.
Partner with marketing leadership and teams to improve project timelines for key initiatives.
Build and maintain awareness of project, program, and process management systems, and evolve the roadmap.
Stay current on platform capabilities and best practices.
Partner with the Technology team to identify and deliver system integration and optimization opportunities.
Enable and facilitate adoption and effective use of the platform by developing training materials and leading onboarding.
Establish strong feedback loops with the marketing team and external stakeholders.
Proactively identify, build, and automate reporting that informs stakeholders of project/program/task status.
Own the marketing team inbox, process of managing request intake, and Tier 2 marketing requests submitted via Zendesk.
Partner with the Universal Help Desk team to create, maintain, and improve documentation and training materials.
Enable the Universal Help Desk team to solve more Tier 1 requests without escalating marketing.
Triage, route, and follow up on Tier 2 tickets in partnership with the broader marketing team.
Proactively identify issues that may cause business disruption and escalate as needed.
Track ticket SLAs, trends, and recurring issues to drive process improvements.
Identify opportunities to enable requestors to self-serve where appropriate.
Proactively follow up with stakeholders to ensure requests are resolved accurately and in a timely manner.
Differentiate between support and project requests, and route them through the appropriate request queues.
Support marketing leadership in managing a $15M annual marketing budget.
Own administrative updates to budget tracking documents, including adding actual expenses vs. planned spend by line item.
Support month-end close and accruals.
Partner closely with Accounts Payable to consolidate vendors post-acquisition.
Track and follow up on missing invoices.
Support coding questions and invoice accuracy.
Meet monthly with AP for month-end review and bi-weekly on vendor consolidation efforts.
Serve as a reliable, responsive point of contact to reduce AP escalations and delays.

Requirements

3–6 years of experience in marketing operations, project and program management, systems administration, or a related operational role.
Hands-on system administrator experience with a project or project management platform (e.g., Adobe Workfront, Asana, Click Up, Jira, Monday.com, Smartsheet, Wrike, etc.).
Experience enabling teams through systems adoption, training, documentation, or process improvement.
Strong interest in owning and optimizing systems, workflows, and automation end-to-end.
Advanced or highly proficient Excel skills, including maintaining trackers, updating actuals vs. planned spend, and reconciling data across sources.
Comfortable partnering cross-functionally and presenting clear, accurate reporting to leadership.
Experience working with a help desk or ticketing system (e.g., Zendesk) is a plus.
Strong organizational and follow-through skills; able to manage multiple workstreams and keep work moving to closure.
Collaborative, solution-oriented partner who seeks win-win outcomes.
Adaptable, curious, and proactive problem-solver who takes ownership when they identify opportunities, of seeing them through to their solution.
Clear, patient communicator with the confidence to follow up with stakeholders and ensure timelines are met.
Resourceful self-starter who takes ownership of opportunities and sees them through to completion.

Skills

Adobe Workfront
Project management
Program management
Systems administration
Process improvement
Automation
Excel
Zendesk
Communication
Organization
Problem-solving

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

~$15M annual marketing budget

About the Company

AEG Vision Marketing is responsible for driving patient and exam growth across more than 550 independently managed practices.