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About the Role

As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Your role is crucial in ensuring an exceptional customer experience, a motivated staff, and operational excellence. You will lead and inspire sales associates to achieve goals, fostering a productive and positive work environment.

Responsibilities

Provide coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences and product demonstrations.
Observe consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and ethical business practices.
Increase product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on DEIB.
Foster a sense of belonging by promoting teamwork and valuing employee contributions.
Manage cash handling, customer transactions, register operations, and nightly deposits.
Secure the store at the end of each day and take deposits to the bank as required.
Lead by example in attendance and punctuality, and monitor employee breaks.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support inventory tasks.
Utilize Visual Merchandising guidelines for product display adjustments.
Support the management team in ensuring store compliance with company standards for operations, product integrity, workplace respect, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French or other languages.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
Cash handling
Store opening/closing
Time and attendance monitoring
Visual merchandising
Inventory management
Policy and procedure adherence
Problem-solving
Communication

Location

Columbus Circle

Work Type

Part Time
20-29 hours per week

Experience Level

1 year supervisory experience
1 year customer service and sales experience
1 year cash handling and opening/closing procedures experience
1 year problem-solving experience
1 year fast-paced team environment experience

Salary/Compensations

$23.10—$23.10 USD per hour

About the Company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat.
We are committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize our facilities and staff are guests on this land and act to repair past harm in allyship with Indigenous People.