Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking an experienced and proactive Veterinary Surgeon for a new dual-remit role, splitting time between Digital Veterinary Surgeon duties and contributing to our growing Change Management function. This is a founding opportunity to build Hello Vet's Digital and Change Management functions together, with a clear path to leading a wider team as these functions expand.

Responsibilities

• Manage product requests raised by clinics and ensure client experience is maintained.
• Oversee escalation of complex client interactions, assisting in complaint handling and escalation across digital channels.
• Audit and supervise clinical advice given by Digital team members, ensuring consistency and standards compliant with RCVS regulations.
• Verify and review bookings created by the digital team, ensuring accuracy and compliance.
• Streamline digital and operational team processes guided by the Head of Clinical Transformation.
• Provide direct veterinary advice and digital patient triage support for complex cases.
• Support the Digital RVNs and sole-charge in-clinic RVNs directly with clinical case advice.
• Propose potential changes for efficiency and create supporting materials for the team or wider initiatives.
• Help lead Digi team meetings and take an active role in team training.
• Lead and contribute to projects improving digital efficiency and service quality.
• Liaise with in-clinic Veterinarians on shared cases, and attend clinic Vet meetings where necessary.
• Uphold the highest standards of care, communication and ethical practice, complying with the Veterinary Surgeons Act, the RCVS Code of Professional Conduct and Health and Safety legislation.
• Own the entire change timeline for the business; incorporating timelines for strategic initiatives around quarterly senior leadership targets, internal training for change and CPD, and a communication plan for all change.
• Manage the intake of proposed changes to process, tech or operational initiatives from relevant stakeholders including Marketing, Product, Digi, Pod Directors and the Clinical function.
• Coordinate stakeholder meetings for company or pod-wide initiatives, arranging input from clinic leads where required.
• Propose training requirements, timing and rollout plans for change, and secure sign-off on the proposed timeline.
• Diarise the schedule for any change that affects clinics, ensuring HQ, the initiating team and Pod Directors are all aligned before any dates are confirmed.
• Enforce the change capacity requirements, and manage clashes as they arise.
• Own and ensure the maintenance of SOPs alongside the clinical function as changes occur, ensuring they reflect the latest agreed process and work with the training team to advise on materials that require updating.
• Streamline communications plan to clinics and wider business teams, ensuring colleagues are aware of initiatives in advance and have sufficient time to feedback.
• Track RAG status across all live initiatives and escalate issues to the relevant owner.
• Track the change calendar across the business, capturing re-baselines, any rollbacks and the rationale behind them from relevant stakeholders.
• Conduct post-live close-out reviews of change (~4 weeks post go-live) using pre-established success metrics, survey, and retraining-rate data.
• Represent the Change Management function at internal meetings to catch incremental changes before they collide with bigger timelines.
• Escalate as needed to the Head of Clinical Transformation, and work to deliver Hello Vet's key values across the function.

Requirements

• Registered Veterinary Surgeon (MRCVS) with 5+ years of clinical experience.
• Working knowledge of project management and delivery methods.
• Experience or strong interest in leading organisational change across multiple sites or teams.
• Experience in L&D and creation of delivery materials.
• Understanding of change management principles and how to apply them pragmatically in a clinical setting.
• Confidence in engaging and influencing stakeholders without direct authority over them.
• Ready to operate with ambiguity and flexibility, defining the function as it grows.
• Technologically confident and experience working in tech organisations preferred.
• Excellent written and verbal communication skills, with the ability to remain calm and compassionate under pressure.
• Highly organised, with great attention to detail and a bias for action.
• Ability to work both independently and collaboratively within a supportive team.

Skills

• Digital Veterinary Surgeon
• Change Management
• Clinical Supervision
• Auditing
• Complaint Handling
• Stakeholder Engagement
• Project Management
• Learning and Development (L&D)
• Communication
• Organization
• Attention to Detail
• Collaboration

Location

• Hello Vet Hello Quarters

Work Type

• Full time

Experience Level

• 5+ years of clinical experience
• Experienced

Education Level

• Registered Veterinary Surgeon (MRCVS)

Salary/Compensations

• £55,000-£70,000 per annum

Benefits

• A vibrant, supportive culture made up of people who are all here to change veterinary medicine for the better
• An unlimited CPD budget and a wealth of career growth opportunities
• Equity within the business
• Wellbeing support including paid lunch breaks, free lunch and snacks, Employee Assistance Programme (EPA) and mental health support
• Free veterinary care for your pets and cost-price medications

About the Company

• A progressive veterinary business that prioritises innovation and compassionate care.
• A dynamic digital environment that extends the reach of high-quality veterinary support.
• A supportive and professional team dedicated to excellence in client and patient care.