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About the Role

The Occupancy Specialist is a key member of the Leasing and Compliance team, responsible for maintaining a high occupancy rate at WSFSSH-owned and/or managed buildings while ensuring compliance with all relevant guidelines and laws.

Responsibilities

• Analyze occupancy rates and determine appropriate interview/appointment notices.
• Manage waiting lists in accordance with HUD tenant selection plans and Fair Housing Law.
• Coordinate with the management team to ensure apartments are ready for move-in.
• Maintain and update applicant referrals through HRA’s Coordinated Assessment and Placement System (CAPS).
• Pre-qualify applicants according to program procedures and housing requirements.
• Interview applicants and determine program eligibility.
• Send third-party income verifications.
• Run EIV reports and background checks.
• Prepare and submit income certification packages for approval.
• Gather and input information into the property management database.
• Finalize initial leasing and subsidy paperwork.
• Prepare and conduct weekly vacancy meetings.
• Participate in the lease-up of affordable housing developments.
• Field housing inquiries and route them appropriately.
• Attend required training sessions and conferences.
• Comply fully with WSFSSH confidentiality guidelines.
• Attend supervision, team, and staff meetings.
• Assist with other duties as needed.

Requirements

• Familiarity with HUD, Homeless programs, and Section 8 subsidy required.
• Working knowledge of NYC service programs including NYC 15/15, ESSHI, DHS SRO Supportive Services, SPC CoC, and NYC’s supportive housing application (2010E).
• Ability to manage substantial amounts of data, including annual contract rent increases, legal rents, and income limit changes.
• Ability to prioritize and work independently with minimal supervision.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Proficiency in Word, Excel, Outlook, Teams, and Internet search/usage (Office 365).
• Ability to maintain a high level of care and respect for applicants and tenants.
• Ability to liaise effectively with WSFSSH employees.
• Ability to maintain professional relationships and boundaries.
• Ability to uphold standards of diversity, equity, and inclusion.
• Commitment to supporting underserved communities.
• Must be able to sit, stand, walk, and bend.
• Must be able to lift 25 lbs.

Skills

• Organizational skills
• Interpersonal skills
• Verbal communication skills
• Written communication skills
• Proficiency in Word
• Proficiency in Excel
• Proficiency in Outlook
• Proficiency in Teams
• Proficiency in Internet search/usage
• Office 365
• Property management software
• Spanish (preferred)

Location

• NYC

Work Type

• Full-time
• Onsite

Experience Level

• Minimum of 2 years of experience in NYC’s affordable housing real estate market
• Experience in leasing and compliance
• Experience with affordable housing programs
• Experience with income certifications
• Experience with property management software
• Experience with NYC’s Housing Connect (preferred)
• Experience working in government entitlements (a plus)
• Experience with older adults and people with mental illness and/or substance use (preferred)

Education Level

• High School Diploma/GED required
• Certified Occupancy Specialist or LIHTC Compliance Specialist certificate required

Benefits

• Medical
• Dental
• Vision
• 403(B) retirement savings
• Flexible Spending Accounts (FSA)
• Life & Disability
• Short-term Disability
• Long-term Disability
• Employee Assistance Program (EAP)
• Commuter benefits
• Voluntary benefit options
• 11-12 paid Federal Holidays
• Accrued Vacation Time
• Accrued Sick Time

About the Company

• The mission of WSFSSH is to provide safe, affordable, senior housing that integrates compassionate property management with supportive services to enhance the independence and dignity of each resident.
• WSFSSH creates and preserves affordable housing while supporting the development of healthy neighborhoods.

Equal Opportunity

• WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.