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About the Role
Connect America is seeking a Field Service Support Technician to support customers in a mission-based role with increased earning potential and schedule flexibility. Experience in in-home services, such as with utility companies or as a home health worker, is welcomed. This role offers full-time or part-time positions, making it suitable for supplemental income or those seeking a flexible schedule.
Responsibilities
- Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline's personal emergency response equipment and other Home Monitoring service devices.
- Adjust training to meet subscriber needs, potentially speaking more slowly and clearly.
- Educate and train subscribers and caregivers on products/services professionally and respectfully.
- Process work orders for installation, training, customer service, or equipment retrieval.
- Complete tasks on work orders on the scheduled date and within the specified timeframe, offering service excellence.
- Schedule service and retrieval appointments within expected service and quality standards.
- Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort.
- Comply with protocols for communicating status and issues related to work orders.
- Maintain and manage an inventory of equipment.
- Perform accurate and timely submission of Care Plan Agreements and other required documents/reports.
- Provide management with feedback and ideas for continuous improvement.
- Occasional evening and/or weekend appointments may be required for emergency service work orders.
Requirements
- Ability to operate basic machinery (fax machine, PC).
- Dexterity to install hardware.
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
- Caring, compassionate individual who is naturally patient with senior citizens.
- Ability to organize and prioritize multiple tasks.
- Ability to follow step-by-step installation instructions.
- Valid Driver's license.
- Adherence to uniform/dress code.
- Ability to lift up to 40 pounds.
- Ability to climb stairs.
Skills
- Customer Service
- Installation
- Training
- Equipment Service
- Equipment Retrieval
- Communication
- Organization
- Prioritization
- Basic Machinery Operation
- Basic Electronic Equipment Understanding
- Patience
- Compassion
Location
- Mohawk, NY
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $16/hr. for administrative work
- $60 flat rate per day
- Additional earnings for each installation and other services completed weekly
- Up to $60,000 per year potential
- Mileage reimbursement eligibility
Benefits
- Mileage reimbursement
About the Company
- Connect America and its brands, including Lifeline, have supported aging individuals and at-risk populations in their homes for over 40 years.
- As North America's largest independent provider of connected care, the company delivers innovative technologies bridging the gap between healthcare providers, individuals, and care partners.
- Their solutions enhance health and safety, leading to improved quality of life, earlier interventions, reduced hospitalizations, and peace of mind for millions annually.
- Connect America has been recognized as a Best Place to Work and received awards for customer service.
- The company emphasizes ethical and respectful treatment of customers and team members, fostering trust and collaborative problem-solving.
- Lifeline is a leader in personal emergency response services for home and senior living communities, focusing on vulnerable populations.
- Connect America's services include emergency response, medication management, predictive analytics, and digital engagement.